Release Management Owner

Oracle•United States,

1d•$91,400 - $187,000•Onsite

About The Position

Oracle Health Government Services is seeking a skilled Sustainment Project Manager to join our mission-driven organization. In this role, you will be responsible for operational sustainment activities for enterprise application and support environments overseeing critical support coordination, problem management, release management, product enablement, vendor engagement, and ongoing service optimization. The ideal candidate will have a solid understanding of problem management, release management, product enablement, value advisory, and third-party relationship management. You will collaborate with cross-functional teams—both internal stakeholders and client partners—so familiarity with driving cross-functional coordination, enabling successful releases, and maximizing business value through effective stakeholder engagement and operational governance is essential.

Requirements

PMP, ITIL, Scrum Master, or related certifications.
Experience supporting federal, healthcare, or large enterprise environments.
Familiarity with Sustainment Managed Services operational models.
Experience with enterprise release management and service governance tools.
US Citizenship is required with an ability to obtain and maintain a government security clearance.

Nice To Haves

Previous Federal Contracting experience preferred

Responsibilities

Lead and coordinate critical support activities for high-priority production issues and operational incidents.
Serve as the primary point of coordination for problem management activities, including root cause analysis, remediation tracking, and preventive action planning.
Facilitate cross-functional incident response and escalation management across internal teams, vendors, and stakeholders.
Monitor operational health metrics and support trends to proactively identify risks and recurring issues.
Drive post-incident reviews and ensure lessons learned are documented and incorporated into operational improvements.
Ensure release readiness through validation of deployment plans, testing completion, rollback procedures, and change approvals.
Manage release calendars and communicate release schedules, impacts, and dependencies to stakeholders.
Monitor post-release performance and coordinate issue resolution activities following deployments.
Act as a trusted advisor to stakeholders by helping maximize operational value and effective use of supported products and services.
Collaborate with business leaders, users, and support teams to identify opportunities for process optimization and improved system utilization.
Support product adoption initiatives, feature enablement activities, and operational maturity improvements.
Provide guidance on sustainment best practices, service enhancements, and operational efficiencies.
Facilitate stakeholder reviews focused on service improvement opportunities and business outcomes.
Manage operational relationships with third-party vendors, service providers, and external partners supporting sustainment activities.
Coordinate vendor deliverables, support obligations, escalation management, and issue resolution activities.
Attend regular operational reviews and status meetings with external partners.
Ensure effective collaboration between internal teams and third-party organizations during incidents, releases, and operational activities.
Support contract and operational governance discussions as needed.
Represent the customer as a single point of contact within Oracle.
Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS).
Develop and maintain relationships with senior management across lines of business and third parties.
Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints.
Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures.
Assure and improve the quality of the service, and maintain accurate account information.
Assist in the renewal of Support contracts, and contribute to pre-sales activities.
Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
May be eligible for equity.