Relationship Specialist
About The Position
At AFC (Automotive Finance Corporation), we fuel the entrepreneurial dream in our community by providing finance solutions to independent car dealers. For over 35 years, AFC has partnered with more than 12,000 independent dealerships across North America, enhancing their cash flow and enabling them to focus on business growth. Our solutions empower dealers to increase their inventory with sought-after vehicles. AFC is a subsidiary of OPENLANE, and its core business aligns with other OPENLANE group companies. AFC's core values emphasize elevating relationships, being powered by passion, maintaining a vision-driven approach, and being dedicated to customers and employees.
Requirements
- A minimum of three to five years of experience in customer-facing, sales, or sales support roles.
- A valid driver's license with reliable and dedicated transportation.
- Ability and desire to frequently travel (50-75%) within your market to support our current and prospective customer base.
- Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity, and the ability to adapt.
- Proficiently apply sales expertise, adapt to audiences, maintain curiosity, and effectively resolve core dealer issues.
- A strong understanding of portfolio management, risk, and new business development.
- Ability to work independently and autonomously when needed as well as part of a team.
- Ability to use and understand technology required for your position such as mobile applications and software.
- High level of accountability towards local goals and business targets.
Nice To Haves
- Previous auto industry or financial services experience
- Experience with Google Workspace, Salesforce, Tableau
- Bilingual is preferred
Responsibilities
- Use critical thinking to assess business and risk situations and make decisions with little oversight.
- Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
- Grow the portfolio organically and assist in promotional efforts to new and existing accounts for product campaigns and cross-platform partnerships.
- Manage, service, and balance risk on customer accounts.
- Manage existing accounts and drive new growth opportunities.
- Embrace our culture of supporting others' success as they grow in their role.
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
