Relationship Specialist I

VyStar Credit Union•Saint Augustine, FL

1d•Onsite

About The Position

The Relationship Specialist I is responsible for providing exceptional member experiences through in-person and phone interactions. This role involves identifying member needs, asking discovery questions, and growing consumer and business relationships by effectively positioning VyStar's financial solutions. The specialist must be able to articulate VyStar's value proposition compared to competitors and educate members on achieving their financial goals.

Requirements

High School Diploma/GED is required.
Ability to process accurate transactions and requests.
Must possess and utilize excellent listening skills, verbal, and written communications skills.
Proficient in the use of the Internet and Microsoft Office.
Must have an outgoing personality and a strong desire to help people.
Must be professional in appearance and attitude.
Must be able to handle many tasks in a fast-paced environment.
Must possess strong critical thinking and decision-making abilities.
Strong communication skills and a genuine passion for sales are essential for success in this role.
May stand throughout entire shift in order to assist members or other staff.

Nice To Haves

Associate’s degree is preferred.
Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution.

Responsibilities

Provide unbelievable member experiences through every interaction, both on the phone and in-person.
Strengthen and enhance member relationships through quality conversations and cross-selling credit union solutions.
Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs.
Understand and appropriately position consumer and business deposit, credit, insurance, and investment solutions.
Handle personal and business account transactions, open accounts, and process various types of loan applications.
Explain basic credit and savings options and refer complex business products, mortgage solutions, investment options, and insurance.
Provide additional member services such as account maintenance, notary, wire transfer, savings bond redemption, safe deposit box services, fraud claims, and credit card disputes.
Support and participate in all Credit Union initiatives and campaigns.
Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
Work with relative independence to accomplish tasks.
Exhibit a high degree of integrity, trustworthiness, and professionalism.
Maintain a positive and professional attitude with members and partners.
Resolve member problems independently, seeking solutions and escalating complex concerns when necessary.
Embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments.
Actively lead by example through community service supporting the VyStar brand.
Utilize excellent verbal and written communication skills.
Utilize all available relationship-building and documentation tools for comprehensive follow-up with members, fostering continued growth through proactive engagement and personalized service.
Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union’s products and services, resulting in booked sales.
Address and overcome objections effectively while educating members about available offerings.
Perform other duties as assigned.
Proactively help identify, assess, manage, and report risks within their domain of work.
Maintain vigilance in safeguarding operations while ensuring compliance with regulatory mandates.