Relationship Representative (Teller)

Dow Credit Union•Midland, MI

13d•Onsite

About The Position

Dow Credit Union is seeking a part-time Relationship Representative (Teller) to join their branch team. In this role, the individual will be the welcoming face of the credit union, assisting members with transactions, answering questions, and helping them identify solutions that support their financial goals. This position is ideal for someone who enjoys building relationships, working in a fast-paced environment, and making a positive impact in the community. The credit union's mission, since 1937, has been to serve its members with the best value and focus on member needs, which is achieved by hiring and retaining loyal, team-oriented employees who conduct themselves with integrity and professionalism. They offer competitive pay, excellent benefits, and a positive work culture that encourages diversity, equity, and inclusion.

Requirements

High school diploma or equivalent required.
Strong communication and interpersonal skills.
Ability to provide professional, courteous service in a variety of situations.
Attention to detail and commitment to accuracy.
Basic math and problem-solving skills.
Ability to work independently while following established procedures.
Flexibility to work varying schedules, including Saturdays, and travel between branch locations as needed.

Nice To Haves

Previous cash handling or customer service experience preferred.

Responsibilities

Welcome members with a friendly, professional attitude and deliver exceptional service during every interaction.
Accurately process deposits, withdrawals, transfers, loan payments, check cashing, and other financial transactions.
Assist members with basic account questions and service requests.
Identify member needs and recommend products and services that can help achieve their financial goals.
Protect member information and assets by following established security procedures and identity verification practices.
Balance daily transactions and maintain cash drawer accuracy.
Perform account maintenance and support activities, including updating member information and opening additional account types.
Build positive relationships that create a personalized and welcoming member experience.
Meet or exceed service, production, and sales goals while maintaining high-quality standards.
Support branch operations and assist with additional responsibilities as needed.