Relationship & Operations Associate

Carson Group•Overland Park, KS

9d•Onsite

About The Position

This role is responsible for delivering ongoing client service and support to strengthen relationships and enhance the overall client experience. The Associate will partner with advisors as the primary operational resource to determine and complete actions required to open new accounts and maintain existing accounts accurately and on time. This position requires building familiarity with the advisor’s book of business while managing time effectively and developing new competencies to support efficient, compliant operations.

Requirements

Proficiency in Microsoft Office, including Word, Access, Excel, and Outlook required.
Strong research and problem-solving skills required.
Exceptional attention to detail required.
Ability to compile statistics and reports accurately required.
Excellent planning, organizational, project management, and time management skills required.
Ability to manage multiple projects with precision required.
Strong written and verbal communication skills required.

Nice To Haves

Bachelor’s degree in Business Administration, Accounting, Finance, or related field preferred.
Minimum of one year of experience in financial services or banking preferred.
Knowledge of financial advisor office tools such as Orion, Goldmine, Redtail, or Salesforce preferred.
Curiosity and natural desire to learn preferred.
Desire for continual personal and professional growth preferred.

Responsibilities

Provide white-glove communication to clients and advisors through phone, email, and meetings.
Serve as a professional point of contact with custodians and ensure compliance with periodic client review requirements.
Greet and assist clients, prospects, vendors, and employees in person and via phone, email, and text.
Ensure the lobby and conference rooms are prepared for meetings, maintaining cleanliness, comfort, and professionalism.
Manage phone greetings, call routing, and scheduling support to create seamless, high-quality interactions from arrival to departure.
Prepare and process paperwork for new accounts, cashiering, transfers, and account maintenance requests.
Take ownership of asset transfers to ensure seamless and timely completion.
Execute accurate money movements per advisor or client requests while maintaining documentation and compliance standards.
Maintain accurate and complete client information in firm databases and systems.
Update client records promptly and ensure information integrity across platforms.
Follow established guidelines to achieve goals and deliverables in collaboration with leaders and stakeholders.
Set and meet project expectations with team members, delegate tasks appropriately, and track progress to completion.
Assist in developing procedures that increase accuracy and streamline operational steps.
Identify opportunities to simplify workflows and enhance consistency.
Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives.