Relationship Manager in Willis

Austin Bank•Willis, TX

10d•Onsite

About The Position

The Relationship Manager is responsible for understanding and complying with regulatory requirements for financial transactions, particularly the Bank Secrecy Act (BSA) and Customer Identification Program (CIP). This role emphasizes superior customer service, building strong customer relationships to provide the best banking and financial solutions, and fostering loyalty to Austin Bank. The position involves developing a teamwork atmosphere, staying informed about company communications, and enhancing personal skills through ongoing training. Upholding the organization's values of ethics, integrity, and confidentiality is paramount. Key duties include greeting customers, interviewing applicants for loans, analyzing financial status, ensuring loan agreement accuracy, and corresponding with applicants or creditors. The Relationship Manager approves loans within limits or refers them to a loan committee, confers with underwriters, and actively seeks new business by calling on potential or existing customers and networking. The role also involves managing past-due accounts, analyzing loan markets, assisting senior loan officers, and providing routine platform services. Additional responsibilities include answering customer inquiries, handling telephone calls, notarizing documents, performing property inspections and collateral assessments, maintaining files, inputting loan information and UCC filings, preparing reports and correspondence, and reviewing VSI insurance and ticklers. The position requires adherence to established department and Bank policies, procedures, objectives, and quality assurance, as well as continuous professional growth and development. Professionalism, courtesy, and tact are expected in all interactions with Bank personnel, along with regular and prompt attendance and strict confidentiality.

Requirements

Ability to perform each essential duty satisfactorily.
Knowledge, skill, and/or ability required for the job.
Ability to understand and comply with regulatory requirements for financial transactions, specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Superior customer service skills.
High quality relationship building techniques.
Ability to develop a teamwork atmosphere.
Ability to stay abreast of company communications.
Ability to develop personal skills and capabilities through on-going training.
Ability to uphold and safeguard the organization's values relating to ethics, integrity, and confidentiality.
Ability to greet customers and provide superior customer service.
Ability to interview applicants and request specified information for loan applications.
Ability to pull credit files and credit reports.
Ability to analyze applicant financial status, credit, and property evaluations to determine feasibility of granting loans.
Ability to ensure loan agreements are complete and accurate according to policy.
Ability to correspond with or interview applicant or creditors to resolve questions regarding application information.
Ability to approve loan within specified limits or refer to loan committee for approval and/or prepare and send out denials.
Ability to confer with underwriter regarding lending applications.
Ability to call on potential or existing customers to develop new business or retain existing business.
Ability to network with title companies and real estate offices.
Ability to work past due accounts in attempt to collect funds.
Ability to analyze potential loan markets to develop prospects for loans.
Ability to participate with and assist senior loan officers on larger loans.
Ability to provide customers with routine platform services, such as approving checks for cashing or handling customer problems.
Ability to answer telephone calls taking messages, forwarding calls or providing assistance to customers.
Ability to notarize documents.
Ability to perform property inspections and collateral assessment.
Ability to perform file maintenance.
Ability to input loan information on the system and complete entries.
Ability to input UCC filings.
Ability to prepare monthly reports.
Ability to review for accuracy loans already booked on the system.
Ability to prepare correspondence.
Ability to maintain/review VSI insurance and ticklers.
Ability to maintain established department and Bank policies, procedures, objectives, and quality assurance.
Ability to enhance professional growth and development.
Ability to use professionalism, courtesy, and tact in working with Bank personnel.
Ability to report to work regularly and promptly.
Ability to maintain confidentiality at all times.

Nice To Haves

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Understand and comply with regulatory requirements for financial transactions, including Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Provide superior customer service and build strong customer relationships to offer optimal banking and financial solutions.
Foster a loyal relationship between the customer and Austin Bank.
Participate in developing a teamwork atmosphere with co-workers.
Stay informed about company communications.
Develop personal skills and capabilities through ongoing training.
Uphold and safeguard the organization's values, particularly ethics, integrity, and confidentiality.
Greet customers and provide superior customer service.
Interview applicants and request specified information for loan applications.
Pull credit files and credit reports.
Analyze applicant financial status, credit, and property evaluations to determine loan feasibility.
Ensure loan agreements are complete and accurate according to policy.
Correspond with or interview applicants or creditors to resolve questions regarding application information.
Approve loans within specified limits or refer to loan committee for approval and/or prepare and send out denials.
Confer with underwriter regarding lending applications.
Call on potential or existing customers to develop new business or retain existing business.
Network with title companies and real estate offices.
Work past due accounts in an attempt to collect funds.
Analyze potential loan markets to develop prospects for loans.
Participate with and assist senior loan officers on larger loans.
Provide customers with routine platform services, such as approving checks for cashing or handling customer problems.
Greet customers and answer questions.
Answer telephone calls, taking messages, forwarding calls, or providing assistance to customers.
Notarize documents.
Perform property inspections and collateral assessment.
Perform file maintenance.
Input loan information on the system and complete entries.
Input UCC filings.
Prepare monthly reports.
Review for accuracy loans already booked on the system.
Prepare correspondence.
Maintain/review VSI insurance and ticklers.
Maintain established department and Bank policies, procedures, objectives, and quality assurance.
Enhance professional growth and development through participation in educational programs, current literature, community involvement, and in-service meetings.
Use professionalism, courtesy, and tact in working with Bank personnel.
Report to work regularly and promptly.
Maintain confidentiality at all times.