Relationship Manager | Hybrid

Allianz Insurance • Minneapolis, MN

3d • Hybrid

About The Position

At Allianz Life, we are guided by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting equality in our communities.

This role serves as a strategic partner for important Allianz customers and relationships. The Relationship Manager will build and maintain strong internal and external business relationships, be responsible for key account management, and provide a concierge-level service experience. This position may represent the Department on projects and initiatives. The Relationship Manager will report to the Senior Director Relationship Management.

Key responsibilities include initiating and providing education, training, and communication support for important field partners. The role involves identifying areas for service and process improvements and opportunities to increase sales. The Relationship Manager will meet with field partners during home office and field office events and visits, and represent Allianz Life at industry meetings and in working groups.

Additionally, the role handles complex, escalated service issues and accommodation requests. This includes responsibility for intake, research, collaboration with partners to determine resolution, and clear communication internally and externally throughout the process.

The Relationship Manager will also participate and lead department/division projects, acting as a subject matter expert to recommend solutions and facilitate decisions that improve sales and/or the service experience for customers. The role also involves the utilization of artificial intelligence tools and resources (e.g. generative AI).

Requirements

• 8+ years of experience required: Demonstrated relationship management and leadership skills.
• Proven track record of strong customer service skills and ability to handle complex/escalated situations.
• Four year degree required or equivalent experience.
• Must be legally authorized to work in the U.S. without requiring immigration sponsorship now or in the future.

Responsibilities

• Serve as a strategic partner for important Allianz customers and relationships.
• Build and maintain strong internal and external business relationships.
• Manage key accounts and provide a concierge-level service experience.
• Represent the Department on projects and initiatives.
• Initiate and provide education, training, and communication support for important field partners.
• Identify areas for service and process improvements and opportunities to increase sales.
• Meet with field partners during home office and field office events and visits.
• Represent Allianz Life at industry meetings and in working groups.
• Handle complex, escalated service issues and accommodation requests, including intake, research, collaboration, and communication.
• Participate and lead department/division projects.
• Act as a subject matter expert recommending solutions and facilitating decisions.
• Utilize artificial intelligence tools and resources (e.g. generative AI).

Benefits

• Choice of comprehensive medical, dental and vision plan options
• Flexible spending and health savings accounts
• Tuition reimbursement
• Student loan retirement program
• Generous annual paid leave
• Outstanding 401(k) company match
• Life insurance
• Award-winning campus with an array of discounted amenities (onsite health center, child development center, fitness facility, convenience store, two cafeterias)
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees