Relationship Manager

Fiserv

1d

About The Position

As a Relationship Manager at Fiserv, you will be responsible for driving strategy and execution for the Franchise Program by leading cross-functional teams and managing high-stakes referral partner engagements. You will serve as a strategic liaison across various departments, including Sales, Marketing, Legal, and Compliance, to streamline onboarding, resolve complex issues, and deliver innovative outreach that secures new wins and renewals. Your role involves acting as a consultative partner for both franchisors and franchisees to ensure their unique needs are met through tailored marketing toolkits, RFP excellence, and operational efficiency. This includes delivering executive presentations and shaping digital evolution via self-enrollment systems.

Requirements

• Bachelor’s degree or a combination of work, education, and military experience.
• Minimum of 6 years of experience within Relationship Management
• Experience managing, growing relationships, and implementing cross-functional strategy to drive revenue growth with large clients.
• Experience working in the financial/technology industry.

Nice To Haves

• Knowledge of Fiserv systems is helpful, including Salesforce or a similar eCRM tool.
• Ability to influence others at multiple levels internally and externally (who do not have a direct reporting line to this VP) and work collaboratively across teams to lead others who do not formally report to this person to drive results.
• Experience in sales and negotiating techniques - consultative selling skills with a consistent track record to negotiate, close deals, and generate results on time.
• Strong analytical and critical thinking skills with a focus on analyzing metrics to determine client strategy/approach.
• Highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously with timely follow-up, both autonomously and as part of a team.
• Highly proficient in working with Microsoft tools: Word, Excel, PowerPoint, and Outlook.
• Fundamental knowledge of computer systems, including host-based systems, especially financial data processing systems, is highly desirable.

Responsibilities

• Serve as the central point of contact for clients and internal teams (Sales, Marketing, Management) to streamline communication and operational resources.
• Develop and execute comprehensive account plans focused on profitable deal constructs and innovative partnerships to drive incremental revenue.
• Identify and build a robust pipeline of opportunities aimed at increasing partnership profitability and overall contribution margins.
• Lead high-stakes contract renegotiations and renewals to secure long-term partnerships and deliver profitable outcomes.
• Cultivate multi-level client relationships and leverage internal Fiserv networks to influence and implement growth initiatives.
• Meet or exceed assigned sales quotas through proactive renewals and the cross-selling of products in collaboration with Subject Matter Experts (SMEs).
• Drive "Likely to Recommend" scores and maintain retention through proactive issue resolution and deep strategic alignment.
• Manage daily maintenance for the client portfolio under limited direction, ensuring all corporate goals for profit and customer satisfaction are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior