Relationship Manager, Quebec City

Engaged•Quebec, QC

5d•CA$21 - CA$23•Hybrid

About The Position

CHN is currently seeking a part-time Relationship Manager located in Quebec City, QB. As a Relationship Manager you have strong relationship-building skills and can problem-solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you’ll be using your strong communication and judgment skills daily, to help build and grow our Homestay network. It is a hybrid role, work from home office and in-person at school or partner’s office, and potential travel to neighbouring communities with an hourly wage between $21.00-$23.00. This is a permanent part-time (20-30 hrs per week) vacant position in Quebec City, QB, with in-person work in the Quebec City region outside of the city limits. As this is a part-time role, flexibility in availability will be needed. There may be some evenings and weekends for events or emergencies.

Requirements

At least two years of homestay or related work experience
Strong verbal and written English communication. French is also mandatory for positions assigned to Quebec and parts of Ontario.
One-year Community College Certificate or Diploma
Ability to plan events and comfortability with public speaking
Great judgement and decision-making skills while exercising a high degree of confidentiality
Ability to work in a fast-paced environment with a potential of high-stress situations
Exceptional Customer Service skills and experience
Excellent Word, Excel, Email, and Database skills
Superior organizational skills and ability to hold yourself accountable while working independently
Strong ability to develop and maintain relationships with both colleagues and clients
Must be at least 25 years of age
Must be a Canadian citizen or permanent resident
Must have a full and valid drivers license
Must have a reliable vehicle that has at least 2 million auto insurance liability coverage
Must be able to pass a Criminal Record Check and a Vulnerable Sector Check

Nice To Haves

International experience including hosting students or travelling abroad

Responsibilities

Monitor and manage relationships between internal and external stakeholders
Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
Plan and deliver in-person training to hosts as well as in-person orientations for hosts and new students
Communicate and maintain accurate records
Build a supportive local community of host families
Support student and host family relationships throughout their program in a variety of ways
Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate
In person work with intake and School Meetings
Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)
Travel amongst the local community and surrounding areas