Onsite Service Engineer - Quebec City, Canada

JBT Marel•Guelph, ON

1d•Onsite

About The Position

This position is responsible for providing full-time on-site technical support for a JBT AGV System located in Quebec City, Canada. This support will include AGV and AGV System troubleshooting and repair, preventive maintenance of the AGV fleet and resolving issues with AGV hardware and overall system functionality. This position must be bi-lingual and speak both English and French fluently. The incumbent must stay current with the latest designs, features and equipment that JBT Automated Systems offers. The organization's matrix environment requires tact, diplomacy and strong prioritization skills to accomplish the numerous, often conflicting, daily support requirements. The incumbent needs to be able to respond to emergency situations which may require frequent schedule changes/adjustments based on the customer's needs with minimal time to prepare. The incumbent has the latitude to make significant software and hardware adjustments to the JBT installed system to satisfy the customer's needs. It is then the responsibility of the incumbent to record these changes for permanent documentation at the JBT home-office.

Requirements

Bi-lingual and speak both English and French fluently.

Responsibilities

Perform regularly scheduled preventive maintenance services as well as on-call maintenance for the fleet of JBT AGVs currently in operation
Diagnose and repair vehicle and vehicle/system related issues
Assist in upgrades/retrofits requiring vehicle modifications
Assist with AGV component repairs when/if necessary
Monitor and maintain on-site parts inventory and parts orders
Provide AGV systems operations support for new / modified systems and start-ups
Work closely with the full-time On-site Senior Technician to assist in troubleshooting and resolving AGV system issues.
Work closely with Customer AGV Leads as it relates to training, troubleshooting, and meetings as needed.
Provide on call support for critical business impacting outages