Administrative Relationship Manager Assistant Director - NYC

EY•New York, NY

2d•Hybrid

About The Position

The Relationship Manager will be responsible for developing and maintaining long-term relationships with Partner, Principal, Managing Director’s and Director’s (PPMDDs), understanding their needs, and ensuring their satisfaction with our scope of services. The Relationship Manager will have excellent communication skills, a strategic mindset, and the ability to work collaboratively with various stakeholders to achieve business goals.

Requirements

Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
Proven work experience as a Relationship Manager, Administrative Manager, Client Relationship Manager, or relevant role.
Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
Experience delivering client-focused solutions to customer needs.
Excellent listening, negotiation, problem solving and presentation abilities.
Strong verbal and written communication skills.
Attention to detail and strong organizational skills are essential.
Project management experience.
Ability to manage multiple tasks in a fast-paced environment.
Bachelor’s degree in related discipline, or equivalent work experience
8-10 years relevant experience
5+ years managing people
Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of story-telling through the data

Responsibilities

Build and maintain strong relationships with 500 plus PPMDDs to develop a thorough understanding of their administrative support needs.
Maintain a professional relationship with the service provider to foster trust, collaboration, and a partnership mentality.
Act as the main point of contact with PPMDDs.
Identify, track and proactively address potential quality issues or exposures to risk.
Assist with challenging or out of scope PPMDDs requests or issue escalations as needed.
Develop and implement strategies to improve administrative processes and enhance efficiency across the organization.
Maintain a comprehensive understanding of company policies and procedures to ensure compliance in all administrative interactions.
Resolve administrative issues and conflicts in a timely and professional manner.
Assist in the planning and execution of projects and initiatives that require administrative support.
Conduct PPMDD outreach to obtain feedback on administrative support experience.
Maintain open lines of communication for feedback, updates, and problem-solving. This includes establishing regular check-ins and being available to address any concerns.
Working with nearshore and onshore management to identify opportunities for improving service delivery, efficiency, and innovation.
Creates a knowledge transfer culture within the team.