Assistant Cafe Manager | NYC | Hudson

Chobani•New York, NY

3d•Onsite

About The Position

As an Assistant Cafe Manager, you’ll be the right hand to the Cafe Manager, helping lead daily operations while creating an environment where both guests and team members feel welcome. The Assistant Cafe Manager should enjoy working in a fast-paced environment and can collaborate with the Cafe Manager to help recruit, work with, train, and develop a team of baristas to provide the exceptional customer service and quality coffee experience that La Colombe has built its reputation on.

Requirements

Previous Leadership or supervisory experience in hospitality, retail, or food & beverage
Strong people skills and a natural ability to inspire a good team
Knowledge of cafe operations, barista skills, or a passion for coffee culture
Ability to multitask and stay calm under pressure in a fast-paced environment
Basic understanding of business operations (scheduling, inventory, POS systems)
Flexibility to work early mornings, evenings, weekends, and holidays as needed
Ability to stand for long periods and lift up to 50 lbs
Frequent walking, bending, reaching, and twisting

Responsibilities

Act as a host, ensuring every customer has a positive experience
Lead by example and coach the team to deliver outstanding service, addressing customer inquiries promptly
Handle guest concerns with empathy and quick solutions, keeping service standards high
Assist in recruiting, training, and developing a high-performing team
Provide ongoing coaching and feedback, fostering a positive and collaborative environment while demonstrating compassion and care in relationships with teams
Be visible, approachable, and ready to jump in wherever needed
Work side by side with the team to keep the service fast, friendly, and on point
Assist in managing daily café operations, ensuring high standards of food and beverage preparation, presentation, and service
Ensure compliance with health and safety regulations
Work collaboratively with the market trainers to ensure that all employees are bar trained up to La Colombe’s beverage standards
Manage opening and closing procedures and assist in developing strategies to drive business growth
Develop and maintain a weekly schedule with Cafe Manager support that is efficient, cost-effective and most importantly, can deploy all Barista's to positions that drive a positive customer experience

Benefits

medical
dental
vision coverage
disability insurance
health savings account
flexible spending accounts
tuition reimbursement
401k match of 100% on up to 5% of eligible pay
fertility assistance
childcare assistance
12 weeks of parental leave at full pay after six months of continuous employment
employee assistance program
fitness discounts
wellness reimbursement
on-site gym access (certain locations)
monthly wellness newsletter
up to 60 hours accrued PTO (which includes vacation and personal time off)
up to 60 hours accrued of FTO (which includes sick time)