Relationship Manager-Payments-Associate

JPMorgan Chase & Co.•Tempe, AZ

About The Position

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization. As a Relationship Manager Associate, in Merchant Services your role is to grow and retain a portfolio of Chase Merchant Services client relationships—relationships shared with our bank partners. As part of a team, you will collectively support the needs of a larger book of assigned client accounts in a pooled environment and may also have direct account planning responsibilities for a few hundred clients. You will act as a Merchant Acquiring consultant to clients, to increase revenue through value-add consultation in partnership with bank colleagues. Additionally, you will negotiate client contracts, engage in project management responsibilities, and be responsible for the accurate budgeting.

Requirements

3+ years of Payments Industry experience and/or product expertise
Demonstrated ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills
Advanced virtual communication with proven track record of success working on a phone-based client management team environment and culture
Proven cross-functional partnership and resourcefulness to solve customer needs
Strong written, presentation, contract negotiation, organizational, and communication skills
Proficient with MS Office Suite with a high emphasis in other business related database programs, i.e. Salesforce

Nice To Haves

Knowledge of Merchant Acquiring industry and procedures, specifically in customer-obsessed relationship management
Portfolio management experience with account planning and proactive tactics
Strong analytical and research skills as it relates to problem solving and solutions delivery
Budgeting and/or mathematical background to support pricing and contracts negotiation
Comfortable in presenting to client decision makers and C-Level interactions
Experienced in the process and skilled in the execution of “a team-based coverage” approach for a client
Bachelor's degree in business, consulting, marketing or other related field preferred

Responsibilities

Manage a large portfolio of clients across team of collocated Relationship Managers
Execute client needs via written and verbal communication and controlled process
Work with internal departments to ensure a high level of support for the client, including resolving software, hardware, contractual, and policy problems
Account and pre-call plan for a portfolio of an average of 300 clients, in partnership with the banking coverage team
Deepen bank coverage relationships through regular communication cadence
Manage client data across systems; deliver regular status reporting to measure performance and results
Diagnose client issues, providing solutions and options and resolving with urgency
Negotiate contracts and pricing; analyze financial consequences of chosen methods and work with clients to improve their effectiveness
Consult on merchant acquiring products, aligning solutions to client needs
Implement payment solutions with skill
Identify opportunities for and improvements in systems and products