Relationship Manager I

City National Bank • San Diego, CA

7d

About The Position

The Relationship Manager I acquires small business and personal clients and deepens existing relationships, with the goal of integrating clients’ business and personal banking needs. The role serves as a trusted strategic advisor by providing financial advice and connecting client needs with City National Bank (CNB) products and services. The Relationship Manager follows a defined business development plan and disciplined sales and service practices, while retaining and expanding a client portfolio and collaborating across CNB to provide exemplary service.

Success is measured by acquisition of new personal and small business clients; growth in deposits, fee income, loans and lines of credit, including CRA-eligible fundings; effective risk management; and sales, networking, and community engagement that support business growth and represent City National professionally. The role requires good standing under the Safe Act and registration or licensure with the Nationwide Mortgage Licensing System and Registry, or the ability to become registered. The employee must remain in good standing under the Safe Act.

Requirements

• Bachelor’s degree or equivalent.
• At least 3 years of direct sales experience.
• At least 3 years of experience in a financial institution.
• Must be in good standing under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (Safe Act) and registered/licensed with the Nationwide Mortgage Licensing System and Registry, or able to be registered under the Safe Act; must remain in good standing.
• Deep knowledge of CNB banking products for personal and business clients, particularly offerings for Preferred, personal, or small business clients.
• Strong understanding of the regulatory environment in which CNB operates, including CIP and KYC, to manage risk and ensure compliance.
• Understanding of the economic environment and its impact on clients.
• Ability to review financial statements to assess a client’s financial health and provide appropriate advice.
• Ability to negotiate and maintain profitable relationships while balancing bank and client needs.
• Knowledge of CNB policies, procedures, and regulatory obligations.

Responsibilities

• Acquire new personal and small business client relationships within assigned segments and expand relationships so CNB becomes clients’ primary bank.
• Manage an existing client portfolio and deepen relationships through cross-selling.
• Build relationships within CNB to address client and prospect service needs and opportunities.
• Provide a consistent, exceptional client experience; meet client needs and appropriately resolve escalations.
• Develop banking and sales acumen through collaboration with subject-matter colleagues, internal training, and required job-family curriculum.
• Understand clients’ needs through discovery and data insights, and provide financial advice, strategies, products, and solutions, including those related to deposits, investments, and credit.
• Manage business and credit risk, remain current on policies and procedures, stay within delegated lending authorities, and ensure decisions comply with bank policies and applicable regulations.
• Partner across CNB to connect clients with appropriate resources and support the Global Relationship Management approach.
• Interact professionally and effectively with all levels of bank personnel and corporate and bank clients.
• Network and maintain community visibility by participating in civic and community affairs, business and industry organizations, and other appropriate professional activities.
• Comply with bank operational and credit policies and procedures and regulatory requirements, including Bank Secrecy Act, Know Your Client, Community Reinvestment Act, fair lending practices, and the Code of Conduct.
• Build trust by understanding clients’ circumstances and ambitions and tailoring advice and solutions to their needs.
• Nurture existing client relationships, develop new connections, and win business through networking and relationship-building practices.
• Collaborate with partners in PBB (GRM) and other divisions to win business, identify the best-fit home for clients, and advance shared goals.
• Listen actively and communicate client needs and CNB’s product value proposition clearly.
• Analyze situations and use insights to make informed decisions and provide tailored advice.
• Adapt to ambiguity and changing client needs.
• Use tools and best practices to prioritize activities and deliver a consistent client experience.
• Conduct business in a polished, professional manner appropriate to Preferred clients, including corporate executives.

Benefits

• Medical, dental, and vision coverage available the first of the month following the start date.
• Generous 401(k) company matching contribution.
• Tuition reimbursement and internal upskilling and training resources.
• Vacation, sick, and volunteer time.
• Fertility benefits and cancer, diabetes, and musculoskeletal support programs.
• Career mobility support from a dedicated recruitment team.
• Colleague Resource Groups supporting networking and community engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level