Relationship Manager I

City National Bank • Newport Beach, CA

6d

About The Position

Responsible for acquiring small business and personal clients and deepening existing relationships, with the intent of integrating business and personal clients. Acts as a trusted strategic advisor, providing financial advice and connecting client needs with City National Bank’s products and services. Maintains a clearly defined business development plan and a disciplined sales and service practice, focusing on acquiring new relationships and retaining and expanding an existing client portfolio. Works with other areas of the Bank to provide exemplary client service. Success measures include new personal and small business client acquisition, deposit and fee income growth, loan and line volume, risk management, and sales, networking, and community activities that represent City National professionally.

The role requires good standing under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), and registration or licensure with the Nationwide Mortgage Licensing System and Registry, or eligibility to register under the SAFE Act. The incumbent must remain in good standing under the SAFE Act.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Requirements

• Bachelor’s degree or equivalent.
• At least 3 years of direct sales experience.
• At least 3 years of experience in a financial institution.
• Must be in good standing under the SAFE Act and registered/licensed with the Nationwide Mortgage Licensing System and Registry, or able to register under the SAFE Act; must remain in good standing.
• Strong understanding of the regulatory environment, including CIP and KYC.
• Ability to review financial statements to assess a client’s financial health and provide appropriate advice.
• Knowledge of City National Bank policies, procedures, and regulatory obligations.
• Ability to communicate effectively, listen actively, analyze situations, adapt to changing needs, prioritize work, and maintain a professional manner.

Nice To Haves

• Deep knowledge of City National Bank products for personal and business clients, particularly products for Preferred, personal, or small business clients.
• Understanding of the economic environment and its impact on clients.
• Negotiation skills to maintain profitable relationships while balancing Bank and client needs.

Responsibilities

• Acquire new business and consumer client relationships within assigned segments and deepen relationships so clients use the Bank as their main banking option.
• Manage an existing client portfolio and expand relationships through cross-selling.
• Build and maintain relationships across the Bank to facilitate client and prospect service and business opportunities.
• Deliver a consistent, exceptional client experience; address client needs and resolve escalations appropriately.
• Develop banking acumen and sales practices through collaboration with subject-matter experts, internal training, and required job-family curriculum.
• Use client data and discovery activities to understand holistic financial needs and recommend tailored strategies, products, or solutions, including deposits, investments, and credit.
• Manage business and credit risk, stay current on policies and procedures, observe delegated lending authorities, and ensure decisions comply with Bank policies and applicable regulations.
• Partner with the appropriate colleagues across the Bank and champion the Global Relationship Management approach to meet client needs.
• Interact professionally and effectively with all levels of Bank personnel and corporate and bank clients.
• Network and maintain visibility in the community by participating in civic and community affairs, business and industry organizations, and other professional activities as appropriate.
• Comply with Bank operational and credit policies, procedures, and regulatory requirements, including Bank Secrecy Act, Know Your Client, Community Reinvestment Act, and fair lending practices.
• Build trust by understanding clients’ circumstances and growth ambitions and providing advice and solutions tailored to their evolving needs.
• Nurture existing relationships, create new connections, and win new business through networking and relationship-building practices.
• Collaborate with partners in PBB (GRM) and other divisions to win business, identify the best fit for clients, and advance shared goals.
• Listen to understand client needs and clearly communicate the value of the Bank’s products.
• Analyze situations and use insights to make informed decisions and provide tailored advice.
• Adapt to ambiguity and changing client needs.
• Use tools and best practices to prioritize activities and deliver a consistent client experience.
• Conduct business in a polished and professional manner appropriate for Preferred clients, including corporate executives.

Benefits

• Medical, dental, and vision coverage available the first of the month following start date.
• 401(k) company matching contribution.
• Tuition reimbursement and internal upskilling and training resources.
• Vacation, sick, and volunteer time.
• Fertility benefits and cancer, diabetes, and musculoskeletal support programs.
• Career mobility support from a dedicated recruitment team.
• Colleague Resource Groups for networking and community engagement.
• Eligible for bonus and/or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level