Relationship Manager - Human Resource Outsourcing

ADP•Anaheim, CA

2d•Hybrid

About The Position

In this role, you'll serve as the primary point of contact for ADP's Comprehensive Human Resources clients and act as a liaison between the client and ADP, serving as an empowered internal client advocate. Daily, you will be responsible for maintaining client satisfaction, retention, and overseeing the entire client experience by offering best practices, consultative support, guidance, and advice on Human Resources. You'll develop and enhance strategic business partnerships building trust with our client's key decision-makers to understand their financial position, business and strategic objectives, and requirements so our clients can focus on what matters most to them -- growing their business. You will partner with implementation, service, and other support teams to deliver a seamless client experience. You can expect job satisfaction through being that one person who saves the day for our clients and champions regulatory changes, process improvement, and more. All while advancing your career at a stable, highly-respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun.

Requirements

This position follows a hybrid work model (Remote/Field), requiring frequent client visits and the ability to travel for onsite team meetings and other business-related activities as needed.
Candidates must reside in Los Angeles, Orange County or in the Inland Empire CA area, as this role requires regular travel within an assigned external client territory and book of business.
Minimum of 5 years experience in professional services, implementation, client services, sales, human resources, or payroll/finance environment with proven proficiency in managing client relationships.
Ability to travel 25-30% based on client needs.
High School diploma

Nice To Haves

An understanding of ADP's infrastructure and ADP's traditional and new products/services in business processing and outsourcing is helpful.

Responsibilities

Proactively ensure client satisfaction through regular conference calls and periodic client visits.
Strive to exceed client expectations in every interaction to drive client retention.
Internally build relationships and coordinate with other ADP teams and third parties, enabling seamless delivery of ADP Services.
Work with sales teams to educate our sales managers about the product and partner with them on qualified prospect calls.
Hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
Leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value.
Take client input and turn it into recommendations on best practices and solutions training.
Conduct an annual recap of all activities completed on clients' behalf and discuss goals and objectives for the upcoming year.
Identify new service and/or product opportunities that support our clients from the recruiting stage to the retirement stage and coordinate as necessary with Sales.
Thrive in a structured environment that requires setting priorities, organizing your day, multi-tasking, changing direction, and providing prompt follow-up.