Relationship Manager - Credit Union Solutions

Fiserv • New York, FL

18h • Remote

About The Position

As a Relationship Manager supporting Credit Union Solutions, you will lead and grow a portfolio of large client relationships by aligning client goals with Fiserv capabilities. You will work across business units and with senior client stakeholders to strengthen satisfaction, retention, and revenue growth. Your work helps credit union clients achieve strategic priorities while deepening their partnership with Fiserv.

Requirements

• 5+ years of experience in relationship management, account management, or business development within the banking, credit union, or financial services industry
• 5+ years of experience working with large, complex financial institutions and aligning solutions to business, operational, and strategic objectives
• 5+ years of experience developing account plans, managing renewals, and driving revenue growth through consultative client engagement
• Ability to build executive-level relationships, create formal client proposals, and coordinate cross-functional resources to deliver measurable business outcomes
• Bachelor’s degree or an equivalent combination of education, work, and/or military experience
• Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

• Direct experience supporting credit unions or knowledge of credit union operations, priorities, and regulatory considerations
• Knowledge of Fiserv systems, products, or client delivery models
• Familiarity with financial data processing systems and host-based computer systems
• Additional specialized training in banking, credit unions, or financial services

Responsibilities

• Establish and maintain relationships with senior executives and decision-makers across assigned credit union client organizations
• Assess client business objectives, operational priorities, and growth opportunities to position Fiserv solutions that address their needs
• Build and maintain annual account plans that incorporate input from multiple internal stakeholders and define measurable actions for client success
• Partner with business unit and corporate leaders to coordinate resources, resolve issues, and advance strategic client initiatives
• Drive retention and growth by supporting service agreement renewals, identifying expansion opportunities, and developing formal proposals for additional products and services
• Monitor client satisfaction, communicate insights to internal partners, and recommend actions that improve the client experience and business outcomes
• Promote participation in Fiserv conferences, user groups, and other engagement opportunities that strengthen client partnership and product adoption

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees