Relationship Manager - Credit Unions (Remote)

Experian•Madison, MS

3h•Remote

About The Position

Experian is seeking a professional to build, retain, and expand long-term strategic client relationships. This role involves guiding clients through the assessment, purchase, and implementation of Experian solutions, ensuring alignment with their business and technical goals. The Relationship Manager will be responsible for exceeding sales performance targets and collaborating with internal teams to deliver value. As the primary contact for a defined portfolio of strategic accounts, the individual will manage daily client interactions, coordinate support, and ensure seamless execution of contracted services. A key focus will be on driving growth through multi-year renewals, upselling, and cross-selling within the financial services sector. The position reports to the Senior Director, Credit Unions, and involves engagement with Experian North America's senior leadership to support mission-critical plans and achieve measurable success.

Requirements

BS/BA or equivalent experience is necessary
Experience reaching and exceeding goals
5+ years sales experience within the stated industry or markets, including experience managing complex, mature, growing strategic client relationships
Fluency in data, software and financial services solutions
Demonstrated knowledge of data and analytics ecosystem
Forge relationships with decision makers, senior executives across departments
Present industry-specific customer insights to clients through quarterly business reviews and executive briefings
Use customer service skills to grow and cultivating client relationships
Ability to travel

Responsibilities

Management of existing customer relationships to increase adoption, use and growth of Experian's product's and services (Credit Services and Decision Analytics are core, but collaboration with other department solutions are equally important)
Daily supporting of client's strategic plans to ensure execution of relevant Experian-supported projects and being the business liaison between the client and internal departments, including dedicated Project Management and Client Success Teams, to ensure client satisfaction and measurable Return on investment
Educate clients on the latest Experian products and services relevant to customer-focused feedback and shared industry insight through ongoing sales consultation that uncovers latest challenges and offers data-driven recommendations. Partner with a team of subject matter experts, including sales consultants / engineers.
Communication with clients is frequent - includes weekly/monthly/quarterly status calls (virtual) with and travel to client locations
Full responsibility for meeting annual sales revenue targets, driven through client renewals and organic growth of existing accounts through cross-sell / up-sell activities
Manage sales pipeline (Salesforce), revenue tracking and forecasting to support team weekly, monthly quarterly and annual vertical/territory/account planning and associated financial reporting
Negotiate complex client contracts for both standard and custom Experian products and services
Define and own strategic account plans to unlock investments focused on client's evolving goals
Research and reach assigned client organizations to drive alignment through executive and daily influencers to meet dynamic strategic account plans
Collaborate with internal and external partners to structure operational and strategic plans
Partnering with team members, including Consulting and Client Support Teams, collaborate to ensure scoping, pricing, contracting, execution and support of both standard and custom projects
Work with Client Support Teams, Product Management and Marketing personnel to ensure ongoing Voice of Customer (VOC) feedback and ongoing product and service education is maintained across portfolio
Work with wide range of internal groups - Operations, Legal, Compliance and Finance
Develop relationships through communication with external and company partners
Create compelling presentations referencing relevant market trends, best practices and case studies

Benefits

Great compensation package and bonus plan
Core benefits including full medical, dental, vision, and matching 401K
Fully remote environment
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
DEI (Diversity, Equity, Inclusion) focus
Work/life balance
Development opportunities
Authenticity
Collaboration
Wellness
Reward and recognition
Volunteering