Relationship Life Cycle Consultant

ADP•VA Home Office, VA

1d•Hybrid

About The Position

As a Relationship Life Cycle Consultant, you will work to strengthen the connection with clients through service and consultation around benefit education strategies. For your assigned book of business, you will understand clients' needs regarding benefits and strategically drive results to increase benefit participation, client experience, employee retention, and employee engagement. Your day-to-day will be spent building relationships with key internal and external stakeholders for each client and their employees to drive year-round benefit education. In this position, you will ensure service excellence and improve client relationships, including client satisfaction and experience. You must effectively maintain, build, and manage client relationships at all levels to ensure clients achieve their benefit strategies utilizing ADP's Human Capital Management tools and services. You will work closely with clients and their employees to optimize the utilization of their plan benefits and bring consultation to complex benefit strategies and initiatives. You will need strong partnerships with Sales, Brokers, Implementation, HR, and the Operations organization to resolve escalated and complex benefit issues. You will implement your benefit strategies through virtual, onsite, or recorded benefit presentations to each client. Travel will be required to support client visits and strengthen relationships. To thrive in this role, you must build rapport, establish trust, develop strategies and shine with professionalism. Through onsite and virtual connections, you will help analyze benefit trends within each client and develop education strategies to assist employees in maximizing their plan and carrier resources. As a result, your client satisfaction scores make you proud. While our team's culture promotes a healthy dose of fun and high engagement, a fast-paced environment should not scare you. Not only can you find a career here, but friendships that last in a company that values inclusion.

Requirements

Five years of client service or client relationship management experience in a fast-paced service environment.
Experience in benefits.
Excel at presentations -- keeping large audiences engaged and attentive as you present.
Strategic thinker and demonstrated ability to assess needs and provide innovative solutions to assist clients in meeting their business objectives.
Ability to travel to support client visits and strengthen relationships.
Military Experience.

Nice To Haves

Progressive management experience in consulting or large corporate environments.
Experience with multiple larger complex clients or advisor relationships and dealing with a broad range of benefits or HR equivalent-related areas at senior levels of organizations.

Responsibilities

Design and execute benefit strategies and communication year-round to an assigned client base, reviewing strategies to drive plan participation and retention.
Conduct worksite benefit meetings for groups of new hires, quarterly wellness meetings to review carrier value-add information and resources, spending accounts education, year-end onboarding meetings, open enrollment meetings, and more.
Manage relationships with internal and external stakeholders, focusing on benefit strategies related to worksite employee enrollment in the plan.
Continually upgrade your knowledge and skills in benefits, including attending training sessions and becoming a benefit subject matter expert.
Adhere to a daily schedule to manage your meetings, calls, partner connections, etc.