Benefits Relationship Life Cycle Consultant

ADP•Des Peres, MO

7d•Hybrid

About The Position

ADP is hiring a Benefits Relationship Life Cycle Consultant in the St. Louis, MO or Minneapolis, MN or Omaha, NE area to manage a book of business. This role involves strengthening connections with Key Account clients through service and consultation around benefit education strategies. The consultant will understand clients' needs regarding benefits and strategically drive results to increase benefit participation, client experience, employee retention, and employee engagement. The day-to-day activities include building relationships with internal and external stakeholders, ensuring service excellence, improving client relationships, and optimizing the utilization of plan benefits. The role requires consultation on complex benefit strategies and initiatives, and collaboration with Sales, Brokers, Implementation, HR, and Operations to resolve escalated issues. Benefit strategies will be implemented through virtual, onsite, or recorded benefit presentations. Travel is required to support client visits and strengthen relationships. The ideal candidate will build rapport, establish trust, develop strategies, and exhibit professionalism. They will analyze benefit trends and develop education strategies to assist employees in maximizing their plan and carrier resources. The team culture promotes fun and high engagement in a fast-paced environment, with opportunities for career growth and lasting friendships in an inclusive company.

Requirements

Candidate must be located in the St. Louis, MO or Minneapolis, MN, Omaha, NE area as they will be required to manage an external client territory/book of business within the area and other potential states as assigned based on client needs. Will be a hybrid work model. (Remote, Field).
Ability to travel within assigned territory based on client needs
Five years of client service or client relationship management experience in a fast-paced service environment.
Experience in benefits.
Excellent presentation skills, with the ability to keep large audiences engaged and attentive.
Strategic thinking ability and demonstrated ability to assess needs and provide innovative solutions to assist clients in meeting their business objectives.
A college degree is great but not required. Other acceptable experiences could include: Experience noted above OR Military Experience.

Nice To Haves

Bilingual in English/Spanish (read, write, verbal)
Progressive management experience in consulting or large corporate environments.
Experience with multiple larger complex clients or advisor relationships and dealing with a broad range of benefits or HR equivalent-related areas at senior levels of organizations.

Responsibilities

Design and execute benefit strategies and communication year-round to an assigned client base, reviewing strategies to drive plan participation and retention.
Conduct worksite benefit meetings for groups of new hires, quarterly wellness meetings to review carrier value-add information and resources, spending accounts education, year-end onboarding meetings, open enrollment meetings, and more.
Manage relationships with internal and external stakeholders, focusing on benefit strategies related to worksite employee enrollment in the plan.
Continually upgrade knowledge and skills in benefits, including attending training sessions and becoming a benefit subject matter expert.
Adhere to a daily schedule to manage meetings, calls, partner connections, etc.