Relationship Development Associate

Granite Telecommunications • West Palm Beach, FL

1d

About The Position

The Relationship Development Associate (RDA) manages a dedicated portfolio of customer accounts. The role focuses on proactive account management, quarterly reviews, and strategic engagement with existing clients to increase revenue through upselling. The associate applies product knowledge and client insights, engages with clients at the executive level, and works to understand their business challenges and grow their accounts.

This is a quota-carrying role focused exclusively on upselling products to existing clients and working toward revenue and commission targets. Occasional travel may be necessary, though travel is not a primary aspect of the role.

Requirements

• 1–2 plus years of experience in account management, sales, or client relationship roles; ideally with a focus on upselling or quota-based growth.
• Proven ability to build and maintain executive-level relationships.
• Strong organizational skills and ability to manage a high volume of accounts.
• Exceptional communication and interpersonal skills.
• Ability to understand client business challenges and position solutions effectively.
• Experience with CRM tools such as Salesforce.
• Proficiency in Microsoft Office Suite.
• Flexibility for occasional travel, if necessary.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.

Responsibilities

• Serve as the primary contact for assigned accounts, providing support, insights, and solutions tailored to each client’s needs.
• Conduct in-depth quarterly reviews with assigned accounts to assess satisfaction, address needs, and explore opportunities.
• Identify upsell opportunities and present tailored solutions to existing clients while working toward revenue and commission targets.
• Build executive-level relationships, understand clients’ strategic goals, and align Granite’s products with those goals.
• Develop in-depth knowledge of Granite’s products to position and sell suitable solutions to clients.
• Communicate consistently and proactively with clients to foster trust, offer assistance, and stay informed about evolving needs or challenges.
• Create account plans to manage client growth and upsell potential and identify ways to strengthen relationships.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability coverage
• 401(k) retirement plan with company match
• Childcare benefits
• Tuition assistance
• Onsite fully equipped employee gyms at no cost

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level