Relationship Development Associate

Granite Telecommunications•West Palm Beach, FL

About The Position

The Relationship Development Associate (RDA) manages a dedicated portfolio of existing customer accounts. The role focuses on proactive account management, quarterly reviews, strategic engagement, and growing revenue through upselling Granite products to current clients. The associate uses product knowledge and client insights to understand business challenges, engage with client executives, and develop relationships and accounts. Granite provides communications and technology solutions to businesses and government agencies in the United States and Canada. The company is headquartered in Quincy, Massachusetts, has more than 2,100 employees, and serves more than 85 Fortune 100 companies. Its mission is to lead in telecommunications markets where it operates while supporting employee growth and success.

Requirements

1–2 plus years of experience in account management, sales, or client relationship roles, ideally focused on upselling or quota-based growth.
Demonstrated ability to build and maintain executive-level relationships.
Strong organizational skills and ability to manage a high volume of accounts.
Exceptional communication and interpersonal skills.
Ability to understand client business challenges and position solutions effectively.
Experience with CRM tools such as Salesforce.
Proficiency in Microsoft Office Suite.
Flexibility for occasional travel, if necessary; travel is not a primary aspect of the role.

Nice To Haves

Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.
Experience in account management, sales, or client relationship work with a focus on upselling or quota-based growth.

Responsibilities

Serve as the primary contact for assigned accounts, providing support, insights, and solutions tailored to each client’s needs.
Conduct in-depth quarterly account reviews to assess satisfaction, address needs, and explore opportunities.
Upsell Granite products exclusively to the existing client base and work toward revenue and commission targets.
Build executive-level relationships to understand clients’ strategic goals and align Granite products with those objectives.
Develop in-depth knowledge of Granite’s products to position and sell appropriate solutions.
Communicate proactively and consistently with clients to build trust and stay informed about changing needs or challenges.
Create account plans to manage client growth and upsell potential and identify ways to strengthen client relationships.