Relationship Banker 1

U.S. Bank•Cape Girardeau, MO

About The Position

Relationship Bankers build customer relationships across in-person, appointment-based, and virtual channels, using a digital-first mindset to provide appropriate banking guidance. They assess customers’ needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions suited to customers’ goals. The role also provides a consistent client experience, including greeting customers and processing basic transactions, and works collaboratively with branch colleagues and partners to serve clients accurately and effectively. The Relationship Banker opens consumer and business accounts, completes service requests, and submits credit applications. The role proactively follows up with customers, educates them about digital and self-service options, and maintains working knowledge of consumer and business banking products and services. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes a criminal background and credit check; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment.

Requirements

High school diploma or equivalent.
Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
This position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check.
Must meet and maintain applicable NMLS registration requirements, including satisfactory criminal and credit records.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ true needs while leveraging a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customer needs, reactively and proactively.
Experience in the financial services industry preferred.

Responsibilities

Build and foster customer relationships through proactive outreach and follow-up, learning about financial needs and channel preferences.
Engage and communicate effectively with customers to identify solutions for new and existing clients.
Assess customers’ banking needs, obtain and process customer and account information, and recommend appropriate solutions.
Demonstrate and educate customers about available deposit and loan products and services.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent client experience, including greeting customers and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate customers about emerging digital products and self-service technologies.
Use available resources and technologies to optimize the customer experience and maintain operational excellence and accuracy.
Complete the required NMLS registration process and meet applicable registration requirements.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase program.
Pension, subject to eligibility requirements.