Relationship Banker - Heath Office

Park National Bank•Heath, OH

9d•Onsite

About The Position

The Relationship Banker serves customers, prospective customers, and bank associates through prompt, professional interactions aligned with Park Promises and Serving More standards. The role builds and strengthens retail banking relationships, resolves customer issues, and acts as a personal banker by recommending products and services suited to customer needs. It coordinates sales and relationship-management efforts across retail banking and other business lines, including mortgage lending, commercial and cash management, and wealth management. The position supports retail banking initiatives through consultative relationship management, cross-selling, account origination and maintenance, customer transactions, and digital product adoption. It also assists branch management with operational duties, completes ongoing product and sales training, and follows the bank’s compliance and risk-management requirements. Travel within the Park National footprint is expected. This full-time hourly position requires at least 37.5 hours per week and generally involves 37.5–40 hours per week. The role is not eligible for sponsorship.

Requirements

High school diploma or GED required.
Two to four years of experience in banking, sales, relationship management, or a related field required.
Interpersonal and customer service skills.
Written and verbal communication skills.
Ability to understand and follow directions.
Adaptability to change.
Basic computer skills.
Ability to influence others and build collaborative relationships.
Ability to work as part of a team.
Organization skills and attention to detail.
Ability to multitask and manage competing priorities.
Problem and situation analysis skills.
Technical expertise.
Creativity.

Responsibilities

Provide prompt, professional service to customers, prospective customers, and bank associates in accordance with Park Promises and Serving More standards.
Build and strengthen retail banking customer relationships and resolve basic to moderately complex customer concerns.
Coordinate sales and relationship-management activities across retail and business lines, including the Banking Center Network, Mortgage Lending, Commercial/Cash Management, and Wealth Management.
Act as customers’ personal banker, using the bank’s Contact Management philosophy and strategy to strengthen relationships and recommend products and services that fit customer needs.
Execute retail banking initiatives and strategies through consultative relationship management.
Cross-sell products and services and perform related clerical duties, including account and customer maintenance.
Originate, retain, and maintain customer accounts, including retail deposit accounts, digital products and services, and small business deposit accounts.
Respond to customer inquiries and complete transactions promptly and accurately within designated authority, in person, by phone, virtually, or through digital and website channels; process teller transactions as needed.
Promote customer adoption of digital products and provide internal support to branch associates.
Assist Branch Management with daily branch operations, including generating reports and gathering data as needed.
Complete ongoing product, digital-product, financial-services, and sales-oriented training, along with required coursework.
Maintain awareness of and adhere to bank compliance requirements, risk-management concepts, expectations, policies, and procedures in daily work.
Deliver consistent, high-level service in accordance with Serving More standards.
Travel within the Park National footprint.
Perform other duties as assigned.