Relationship Banker - Rookwood Office

Park National Bank•Cincinnati, OH

About The Position

The Relationship Banker provides exceptional service to customers, prospective customers, and bank associates through prompt, professional interactions aligned with Park Promises and Serving More standards. The role builds and strengthens retail banking relationships, resolves customer concerns, and acts as a customer's personal banker by identifying needs and offering appropriate products and services. The position coordinates retail and business relationship management and sales efforts across the Banking Center Network, Mortgage Lending, Commercial/Cash Management, and Wealth Management. Responsibilities include originating and maintaining customer accounts, cross-selling products and services, handling customer inquiries and transactions, supporting digital product adoption, and assisting branch management with daily operations. The banker completes ongoing product, digital, financial services, sales, and required compliance training, and is expected to travel within the Park National footprint. This is an hourly, full-time position requiring generally 37.5–40 hours per week. Operating hours are Monday through Friday, 10:00 a.m. to 4:00 p.m.; at least 37.5 hours per week are required to maintain full-time status. The role is not eligible for sponsorship.

Requirements

High school diploma or GED.
2–4 years of experience in banking, sales, relationship management, or a related field.
Interpersonal and customer service skills.
Written and verbal communication skills.
Ability to understand and follow directions.
Adaptability to change.
Basic computer skills.
Ability to influence others.
Ability to build collaborative relationships and work as part of a team.
Organizational skills and attention to detail.
Ability to multitask and juggle priorities.
Problem and situation analysis skills.
Technical expertise.
Creativity.
Ability to remain stationary for at least 75% of the time, operate a computer constantly, and communicate constantly with customers and coworkers to discuss and observe account information and exchange accurate information.

Responsibilities

Provide prompt, professional service to customers, prospective customers, and bank associates in accordance with Park Promises and Serving More standards.
Build and strengthen retail banking customer relationships and resolve basic to moderately complex customer issues and concerns.
Coordinate sales efforts and retail and business relationship management activities across the Banking Center Network, Mortgage Lending, Commercial/Cash Management, and Wealth Management.
Act as customers' personal banker, using the bank's Contact Management philosophy and strategy to strengthen relationships and offer products and services aligned with customer needs.
Execute retail banking initiatives and strategies through consultative relationship management.
Cross-sell products and services and perform related clerical functions, including account and customer maintenance.
Originate, retain, and maintain customer accounts, including retail deposit accounts, digital products and services, and small business deposit accounts.
Respond to customer inquiries and complete transactions promptly and accurately within designated authority through in-person, phone, virtual, or digital/website channels, including teller transactions as needed.
Promote digital product adoption among customers and provide internal support to branch associates.
Assist Branch Management with daily branch operations, including generating reports and gathering data as needed.
Complete ongoing product knowledge, digital product knowledge, financial services, sales-oriented, and required course training.
Maintain awareness of and adhere to bank compliance requirements, risk management concepts, expectations, policies, and procedures.
Deliver consistent, high-level service in accordance with Serving More standards.
Travel within the Park National footprint.
Perform other duties as assigned.