Float Relationship Banker - North Bay, CA
About The Position
U.S. Bank is hiring a Float Relationship Banker for the North Bay, California area. The role is available at multiple locations and levels, and the successful candidate will be placed at the level that matches their skills and experience. Relationship Bankers build face-to-face customer relationships by assessing banking needs, gathering and processing customer and account information, explaining deposit and loan products and services, and recommending financial solutions tailored to customers’ goals. They originate and close consumer loans, open accounts, and may open or close the branch. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. The registration process includes criminal background and credit checks. Candidates must work from a U.S. Bank location on all scheduled workdays. The role is offered at the Relationship Banker 2 or Senior Relationship Banker level, with experience thresholds varying by level.
Requirements
- High school diploma or equivalent.
- For the Relationship Banker 2 level, typically at least four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
- For the Senior Relationship Banker level, typically at least five years of job-related retail banking experience, or a combination of experience and commensurate training.
- Obtain and maintain required NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting applicable criminal background and credit check requirements.
- Work from a U.S. Bank location on all scheduled workdays.
Nice To Haves
- Proven ability to build and foster client relationships through proactive outreach and follow-up.
- Ability to engage and communicate effectively with clients.
- Knowledge of applicable bank and branch policies, procedures, and support systems; advanced knowledge is preferred for the Senior Relationship Banker level.
- Thorough knowledge of retail products and services.
- Proven customer service and interpersonal skills.
- Experience participating in sales campaigns or promotions.
- Experience using and demonstrating digital products and self-service technologies.
- Ability to explore and identify customers’ true needs while applying a digital-first mindset.
- Advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
- Experience in the financial services industry.
Responsibilities
- Build and foster client relationships through proactive outreach and follow-up, asking questions, and learning about clients’ financial needs and banking channel preferences.
- Identify solutions for new and existing clients by engaging and communicating effectively with them.
- Maintain working knowledge of consumer and business banking products and services, including digital products and services.
- Provide a consistent client experience by greeting clients and processing basic transactions.
- Develop collaborative partnerships with branch team members and other partners to serve clients.
- Open new consumer and business accounts, complete service requests, and submit credit applications.
- Educate clients about emerging and self-service digital products and services.
- Use available resources and technologies to optimize the client experience and deliver operationally excellent, accurate service.
- Originate and close consumer loans and open accounts; open and/or close the branch as needed.
Benefits
- Medical, dental, and vision healthcare
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation of two to five weeks, depending on salary grade and tenure
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- Pension
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
