Relationship Banker - Laguna Beach Market - Ladera Ranch, CA
About The Position
As a Relationship Banker in a Chase branch, you represent the company’s brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to create positive client experiences. You acquire, manage, and retain client relationships, applying financial knowledge to recommend thoughtful solutions that address clients’ needs and contribute to branch success. The role involves proactively meeting assigned clients in person and by phone, understanding their financial needs, recommending products and services, and connecting them with specialists when appropriate. You also help clients use digital banking tools and follow banking policies, procedures, and regulatory requirements. Branch hours include weekends and some evenings. Applicants who do not already hold the required licenses must obtain them through JPMC’s licensing program within 180 days of hire; study materials and support are provided. Employment is subject to applicable background, credit, and licensing reviews and requirements, including Section 19 of the Federal Deposit Insurance Act, Dodd-Frank/Truth in Lending Act qualification requirements for Loan Originators, and NMLS registration under the SAFE Act.
Requirements
- At least 1 year of sales experience in Retail Banking, Financial Services, or a related industry, with demonstrated success establishing new clients, deepening relationships, and delivering results.
- Ability to create memorable client experiences and elevate the client experience.
- Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
- Ability to resolve client issues quickly and effectively with attention to detail and consistent service.
- Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including required training.
- High school degree, GED, or foreign equivalent.
- Securities Industry Essentials (SIE) exam, FINRA Series 6, applicable state registration (including Series 63 if required), and Life licenses; unlicensed applicants must obtain them through JPMC’s licensing program within 180 days of hire.
- Ability to work branch hours, including weekends and some evenings.
- Satisfy applicable employment screening and qualification requirements under the Federal Deposit Insurance Act and Dodd-Frank/Truth in Lending Act, including review of criminal conviction history and, as applicable, credit and NMLS information.
- Comply with SAFE Act requirements, including successful NMLS registration immediately after the start date and timely annual renewal and required updates.
Nice To Haves
- College degree or military equivalent.
- Experience adhering to banking policies, procedures, and regulatory requirements.
Responsibilities
- Provide attentive, friendly service and create a welcoming environment that exceeds client expectations.
- Manage assigned clients and proactively meet with them in person and over the phone to build relationships, understand financial needs, and tailor product and service recommendations.
- Communicate clearly and consultatively, asking questions and listening to understand and anticipate client needs.
- Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
- Learn banking products, services, and procedures quickly and accurately to consult with clients and connect them with specialists for more complex financial needs.
- Follow policies, procedures, and regulatory banking requirements.
- Meet branch-hour requirements, including weekends and some evenings.
- Obtain required securities, state, and Life licenses through JPMC’s licensing program within 180 days of hire if not already licensed.
- Register or update registration with NMLS under the SAFE Act and complete required annual renewals and updates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
