Relationship Banker - Kansas City West Market Admin - Spanish Required
About The Position
The Relationship Banker engages clients in the lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs. The role processes cash transactions accurately and efficiently as needed and has in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that support their goals. This position is open across the Kansas City West market. The specific Financial Center location will be based on business needs. The employee will train at one financial center and may then move to another location within a reasonable commuting distance of home, to the extent permitted by applicable law. The role is in-office and requires working weekends and/or extended hours, potentially at any financial center within a reasonable distance.
Requirements
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and a focus on results and clients' best interests.
- Collaborate effectively and build and nurture strong relationships.
- Demonstrate passion, commitment, and drive to improve clients' financial lives.
- Confidently identify solutions for new and existing clients based on their needs.
- Communicate effectively and confidently and feel comfortable engaging all clients.
- Be able to learn and adapt to new information and technology platforms.
- Confidently educate clients on conducting simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
- Apply strong critical-thinking and problem-solving skills to meet clients' needs.
- Follow established processes and guidelines, act in clients' and the bank's best interests, and comply with applicable laws and regulations.
- Manage time and capacity efficiently and focus on results while acting in clients' best interests.
- Be able to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
- Spanish is required.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash-handling experience.
- Bachelor's degree or business-relevant associate degree, such as business management, business administration, or finance.
Responsibilities
- Execute the bank's risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines in daily activities, acting in the best interests of clients and the bank and adhering to applicable laws and regulations.
- Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience.
- Manage cash responsibilities.
Benefits
- Affordable, competitive, and flexible benefits supporting teammates' physical, emotional, and financial wellness.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
