Relationship Banker - Kansas City West Market Admin - Spanish Required

Bank of America•Olathe, KS

2d•Onsite

About The Position

At Bank of America, this role supports the company’s purpose of helping make financial lives better through client connections and Responsible Growth. The bank emphasizes an inclusive, collaborative in-office culture, career development, and teammate wellness. This position is open across the Kansas City West market; the specific Financial Center location is based on business needs. The employee trains at one financial center and may later be assigned to another location within a reasonable commuting distance of home, to the extent permitted by applicable law. The Relationship Banker engages clients in the lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently as needed. The role involves in-depth conversations to understand clients’ financial and life priorities and connecting them with solutions that support their financial goals. Spanish is required.

Requirements

Spanish language required.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Collaborates effectively and builds and nurtures strong relationships.
Demonstrates passion, commitment, and drive to improve clients’ financial lives.
Confidently identifies solutions for new and existing clients based on their needs.
Communicates effectively and confidently and is comfortable engaging all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills to meet clients’ needs.
Follows established processes and guidelines and applicable laws and regulations.
Efficiently manages time and capacity.
Focuses on results while acting in the client’s best interest.
Must be able to work weekends and/or extended hours, which may include assignment to any financial center within a reasonable distance.
Ability to work a 1st shift schedule; 40 hours per week.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant Associate’s degree, such as business management, business administration, or finance.
Skills in adaptability, business acumen, customer and client focus, oral communications, problem solving, account management, client experience, branding, client management, client solutions advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
Have in-depth conversations with clients to understand their financial and life priorities and connect them to suitable solutions.
Work weekends and/or extended hours as required, potentially at any financial center within a reasonable distance.