Relationship Banker - Kansas City West Market Admin

Bank of America•Shawnee, KS

2d•Onsite

About The Position

At Bank of America, the Relationship Banker helps clients build better financial lives by engaging them in the financial center, understanding their financial and life priorities, and connecting them with suitable solutions. This position is open across the Kansas City West market, with the specific financial center determined by business needs. The employee will train at one financial center and may later be assigned to another location within a reasonable commuting distance of home, as permitted by applicable law. The role includes welcoming and assisting clients in the lobby, educating them about self-service options such as mobile and online banking and ATMs, processing cash transactions accurately and efficiently, and conducting in-depth conversations to identify clients’ needs. Bank of America emphasizes responsible growth, an inclusive and supportive workplace, teammate development and wellness, and an in-office culture that supports collaboration, engagement, and career development.

Requirements

Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Collaborate effectively and build and nurture strong relationships.
Show passion, commitment, and drive to improve clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and feel comfortable engaging with all clients.
Be able to learn and adapt to new information and technology platforms.
Confidently educate clients on conducting simple banking transactions through ATMs, online banking, and mobile banking.
Apply critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines and applicable laws and regulations.
Manage time and capacity efficiently.
Focus on results while acting in the client’s best interest.
Be able to work weekends and/or extended hours, which may include being scheduled at any financial center within a reasonable distance.
Work 40 hours per week.

Nice To Haves

Experience in financial services and knowledge of financial-services products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
Skills in adaptability, business acumen, customer and client focus, oral communication, problem solving, account management, client experience, branding, client management, client solutions, advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby, educate them about self-service resources, and assist with transactions as needed.
Have in-depth conversations with clients about their financial and life priorities and connect them with solutions that meet their goals.