Relationship Banker 1

U.S. Bank•Parma, OH

About The Position

Relationship Bankers build and maintain customer relationships across in-person, appointment-based, and virtual channels, using a digital-first approach to understand customers’ banking needs and provide appropriate counsel. They obtain and process customer and account information, explain and demonstrate deposit and loan products and services, and recommend solutions tailored to customers’ goals. The role includes proactive outreach and follow-up, identifying customers’ financial needs and preferred banking channels, and delivering a consistent client experience. Relationship Bankers process basic transactions, open consumer and business accounts, complete service requests, submit credit applications, and educate clients about digital and self-service tools. They maintain knowledge of consumer and business banking products, collaborate with branch teammates and partners, and use available resources and technology to serve clients accurately and efficiently. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment.

Requirements

High school diploma or equivalent.
Typically, less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to obtain and maintain NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including satisfying applicable criminal background and credit check requirements.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ needs while applying a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Experience in the financial services industry.

Responsibilities

Build and foster customer relationships through proactive outreach and follow-up.
Assess customers’ banking needs and preferred banking channels by asking questions and learning about their financial goals.
Engage and communicate effectively with clients to identify and recommend suitable solutions.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services.
Use available resources and technologies to optimize the client experience and ensure operational excellence and accuracy.

Benefits

Healthcare, including medical, dental, and vision coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase program.
Pension, subject to eligibility requirements.