Relationship Banker

Ballston Spa National Bank•Town of Greenville, NY

11d•$19 - $28

About The Position

The Relationship Banker provides personalized service and financial solutions to customers throughout the Capital Region. The position combines transaction processing, account servicing, customer relationship management, and branch support. The banker assists customers with banking transactions, helps identify products and services that support their financial goals, supports branch operations, and contributes to a positive, collaborative team environment. Work at different branch locations throughout the Capital Region may be required, and Saturday availability is required.

Requirements

Associate's degree or higher.
Prior experience in a sales- and/or service-oriented environment.
Previous cash handling experience.
One to three years of experience in a customer-focused setting.
Strong work ethic, attention to detail, and ability to multitask.
Excellent customer service, communication, and relationship-building skills.
Ability to use computer systems and banking technology efficiently.
Availability to work Saturdays.

Nice To Haves

Bachelor's degree in Business or a related field.
Banking experience.

Responsibilities

Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and other account services.
Build relationships with customers and identify opportunities to recommend products and services that fit their needs.
Open, maintain, and service consumer and deposit accounts.
Resolve customer inquiries and provide solutions with a focus on delivering an exceptional customer experience.
Support branch operations and assist with operational tasks as needed.
Serve as a knowledgeable resource for customers regarding bank products, services, and digital banking capabilities.
Maintain compliance with bank policies, procedures, and regulatory requirements.
Contribute to branch sales and service goals through relationship-building and customer engagement.