Relationship Banker

Valley National Bank•Brooklyn, NY

13d

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role delivers professional, solution-oriented customer service, educates customers about bank products and services, assesses financial needs, recommends appropriate solutions, and supports customers with a range of banking transactions and services. It also supports branch operations by handling cash and vault teller duties, promoting digital banking, assisting with staff coaching, participating in community and CRA activities, and following compliance requirements and bank policies.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and accurately demonstrate products and services to customers.
Strong interpersonal and customer service skills, including attentiveness, information retention, tact, and diplomacy when dealing with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound on-the-spot decisions about customer transactions, balancing customer satisfaction with the bank’s exposure to loss or fraud.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Deep understanding of retail banking and strong customer service skills, including the ability to engage customers in conversations about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate’s or bachelor’s degree concentrated in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience or knowledge.

Responsibilities

Grow existing customer relationships and acquire new customers through consistent sales execution, lead management, and proactive cross-selling.
Deliver friendly, professional, solution-oriented customer service aligned with the bank’s mission and service quality standards.
Maintain knowledge of bank products and services; educate customers and cross-sell solutions to meet their financial needs.
Meet with customers to assess financial needs, identify sales opportunities, and provide full-service support.
Open checking, savings, certificate of deposit (CD), and IRA accounts, and discuss and sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Participate in and oversee the sales referral process to help ensure customer financial needs are met.
Assist management with coaching and mentoring branch staff.
Process customer transactions efficiently while using technology to enhance service.
Maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by managing currency and coin orders, shipments, and distribution to tellers within established limits, and maintaining adequate branch cash levels.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of compliance and regulatory requirements and adhere to the bank’s code of conduct, policies, and procedures.