Relationship Banker

F.N.B. Corporation • Austintown, OH

13d • Onsite

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market.

The position promotes sales by greeting customers, identifying their service and product needs, leveraging sales leads, and making outbound calls. It includes recommending and cross-selling bank products and services, achieving weekly individual sales and referral goals, and incorporating FNB digital products and services into customer interactions. The Relationship Banker uses approved branch technology to maintain data quality and completes the lifecycle of new and existing customer relationships according to consumer bank standards. The role also performs routine teller transactions and other operational duties under established policies and procedures.

Employees are responsible for understanding, reporting, responding to, managing, and monitoring risks encountered in their work, as required by F.N.B. Corporation’s risk management program. Compliance with applicable regulatory requirements and company procedures is required. FNB does not provide employment-based visa sponsorship; candidates must be legally authorized to work in the United States.

Requirements

• High school diploma or GED.
• No minimum years of job-related experience required.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented.
• Ability to use a personal computer and job-related software.
• Basic-level MS Word skills.
• Intermediate-level MS Excel skills.
• Basic-level MS PowerPoint skills.
• Experience in a related position.
• Knowledge of banking policies, procedures, consumer products, and services.
• Sales and customer service skills.
• Nationwide Mortgage Licensing System and Registry identifier is preferred but will be required.
• Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

• Nationwide Mortgage Licensing System and Registry identifier (preferred; required for the position).

Responsibilities

• Promote the sales process by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls.
• Recommend and cross-sell bank products and services as appropriate.
• Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
• Incorporate FNB digital products and services into customer interactions.
• Use FNB-approved branch technology to input and maintain effective data quality for referrals, customers, and applicants.
• Complete the lifecycle of new and existing relationships according to consumer bank standards.
• Perform routine operational duties, including traditional teller transactions, in accordance with established policies and procedures.
• Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring risks encountered daily, as required by the corporation’s risk management program.
• Perform other related duties and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED