Relationship Banker

Old National Bank•Etowah, TN

13d•Onsite

About The Position

Old National Bank is hiring Relationship Bankers to build and strengthen client relationships by providing personalized financial advice and solutions. The role involves understanding clients’ needs, connecting them with the bank’s products and services, and creating a positive experience through proactive outreach, meaningful conversations, and effective problem resolution. Relationship Bankers contribute to banking-center performance by growing relationships, supporting team goals, and delivering consistent sales and service. They also participate in community activities and may work at one banking center or support multiple locations within a market. The position has two levels. Relationship Bankers develop foundational skills in client engagement, consultative sales, and banking operations, complete onboarding and learning requirements, and work toward readiness to advance to Relationship Banker II in approximately 12 months. Relationship Banker II is a fully proficient level, independently managing and deepening client relationships, executing the full sales process, and consistently meeting or exceeding performance expectations. Advancement depends on demonstrated capability, sustained performance, training, and required licensing. Old National Bank has served clients and communities since 1834 and reports more than $70 billion in total assets. The bank describes itself as community- and client-focused, and highlights social responsibility, community investment, inclusion, and team member-led Impact Network Groups. The stated salary range is $17.00 to $29.75 per hour; actual offers may vary based on role responsibilities, skills, experience, education, and location.

Requirements

High school diploma or equivalent required.
Experience in banking, retail, sales, or a client-facing environment.
Demonstrated ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
Must be registered or eligible to register with the National Mortgage Licensing System and Registry (NMLS).
Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but is not required.
Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree.
Bilingual proficiency in Spanish.
Banking experience for the Relationship Banker level.
Equivalent experience to the Relationship Banker learning path for Relationship Banker II.

Responsibilities

Build and grow client relationships by understanding client needs and providing personalized financial solutions.
Engage clients proactively through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce additional products and services that support client goals.
Partner with internal specialists to connect clients to broader bank capabilities when appropriate.
Deliver a consistent, high-quality client experience.
Achieve individual performance goals for account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking-center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow procedures to protect clients and the bank, including fraud-prevention and risk-awareness practices.
Collaborate with team members, share best practices, and support overall performance.
Participate in community activities and outreach to build relationships and generate business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete required onboarding, training, learning paths, and licensing milestones within established timeframes.
Collaborate across banking centers as needed, including when assigned to a single center.