Relationship Banker

Peoples National Bank•Carmi, IL

13d

About The Position

As a Relationship Banker, you will serve as a trusted financial partner for customers, building strong relationships and helping them achieve their financial goals. You will provide exceptional service, identify customer needs, and recommend banking products and solutions. The role includes opening and maintaining accounts, processing transactions, responding to customer inquiries, and identifying opportunities to strengthen customer relationships through the bank’s products and services. Success is measured by customer satisfaction, relationship growth, and achievement of sales and service goals.

Requirements

High school diploma or equivalent.
Previous customer service or sales experience, preferably in banking or financial services.
Strong communication and interpersonal skills.
Ability to build relationships and provide outstanding customer service.
Basic computer and technology skills.
Excellent communication and relationship-building skills.
Strong sales and referral-generation abilities.
Customer-focused mindset with a passion for helping others.
Effective problem-solving and decision-making skills.
Attention to detail and accuracy.
Ability to handle confidential information professionally.
Ability to work in a fast-paced environment while managing multiple priorities.

Nice To Haves

Experience with financial products and services, including consumer lending.
Knowledge of banking operations, regulations, and compliance requirements.
Proficiency with banking software and technology platforms.
Cash handling experience.

Responsibilities

Build and maintain customer relationships by understanding financial needs and recommending appropriate solutions.
Open new accounts and assist customers with account maintenance and transactions.
Promote and cross-sell bank products and services to meet customer needs and support branch goals.
Respond to customer questions, concerns, and requests in a timely manner.
Process deposits, withdrawals, payments, and other banking transactions accurately.
Conduct customer follow-up activities to strengthen relationships and ensure satisfaction.
Maintain knowledge of bank products, services, policies, procedures, and industry regulations.
Support branch operations and contribute to a positive team environment.