Relationship Banker (Red Hook branch)

M&T Bank•Red Hook, NY

1d•$23 - $38•Onsite

About The Position

The Relationship Banker is the focal point for sales, service, and referral opportunities in the branch, supporting branch goals and activity requirements. The role drives customer flow and provides a branch customer experience through lobby management, servicing, and sales interactions for retail and business customers. The banker identifies customer needs through the bank’s retail sales process, provides proactive basic sales solutions, and refers complex needs to the appropriate team member or partner. The position serves existing customers and grows the business by identifying sales opportunities. It requires staying current on operational, product, and system changes, and making sound risk-management decisions to help prevent losses and reduce fraudulent activity. The position is also responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

Requirements

High school diploma or equivalent (GED) and at least 2 years of proven retail sales, call center, customer service, and/or telesales experience; alternatively, a high school diploma or equivalent (GED) and at least 1 year of proven proactive sales experience.
Strong verbal communication and interpersonal skills.
Proven ability to provide exceptional customer service.
Well-organized, with time-management and prioritization skills.
Demonstrated knowledge of financial services products.
Ability to communicate tactfully and diplomatically with internal and external customers.
Proficiency with internet user-level technology.

Nice To Haves

Associate degree.
Notary public license.
Bilingual skills, based on branch needs.

Responsibilities

Support relationship management through customer assessments, profiling for sales opportunities, account opening, and lead-focused outbound calling.
Carry out the sales process, including profile and pre-call planning, outreach, appointment preparation, customer interactions, and follow-up.
Follow risk-management practices, including audit requirements, fraud prevention, Know Your Customer (KYC), and Customer Information Profile (CIP) requirements.
Research customer profiles to identify ways to add value to banking relationships and support discussions about customers’ financial goals.
Identify customers’ financial needs and present appropriate product and service options, working with internal business partners as needed.
Contact clients proactively by email or phone to follow up and explain value-added products and services that address their needs.
Onboard new customers through outreach regardless of the account-opening channel or the individual who opened the account.
Build trust with existing clients through regular proactive outreach.
Schedule appointments for the following week and hold appointments each week.
Prepare for scheduled customer appointments using a pre-call plan.
Perform customer servicing interactions.
Comply with applicable operational and compliance risk controls and company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and addressing issues raised by external regulators, as applicable.
Stay current on operational, product, and system changes and enhancements, and help manage preventable losses and reduce fraudulent activity.
Meet and maintain registration requirements under the Federal SAFE Act.
Complete other related duties as assigned.