Relationship Banker/Sr. Relationship Banker - Manheim Pike Branch

Truist•Lancaster, PA

11d

About The Position

Responsible for providing an industry-leading client service experience in person and by phone by developing and expanding new and existing client relationships. Provides financial solutions that meet client needs through consultative conversations and referrals to other business partners for additional business growth opportunities. The banker will be cross-trained to perform required teller duties as needed.

Requirements

High school diploma or equivalent education.
Two years of client sales and service experience.
Experience sourcing and prospecting for new clients and building client relationships.
Excellent interpersonal and communication skills and a desire to interact with clients and prospects.
Demonstrated proficiency in basic computer applications, such as Microsoft Office.
Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment in the role, including new or transferred registration and applicable NMLS background check; must meet applicable financial responsibility, character, credit fitness, and criminal background standards and ongoing regulatory requirements.
Ability to multitask under time constraints.
Ability to travel as required to accommodate temporary staffing needs, including temporary assignment or locale changes.
Ability to work weekends and/or extended hours; occasional travel and overnight stays may be included.

Nice To Haves

Associate’s degree or higher.
Demonstrated ability to handle multiple priorities under time constraints.
Excellent verbal and written communication skills.
Ability to respond professionally while maintaining a high level of service quality.
Experience discussing, recommending, and selling deposit, credit, and retirement products to consumer and small-business clients.
Demonstrated ability to meet or exceed sales goals.
General understanding of bank operations, policies, and procedures.

Responsibilities

Handle routine client maintenance requests, resolve problems, and perform advanced sales functions involving deposit, credit, convenience, and other product and service lines.
Help meet or exceed client-service and individual and branch sales targets by offering products and services and developing, expanding, and retaining relationships.
Support the team sales process through consultative conversations, addressing client needs, and referring more complex needs or financial goals to internal specialists.
Participate in all components of the established Truist Retail Community Bank Leadership Routines.
Advance knowledge of sales techniques and products by attending sales, service, and product-knowledge meetings, training classes, and web-based learning.
Advise clients on consumer lending options and take loan applications.
Follow internal controls, operational procedures, and risk-management policies; stay informed of policy and procedure changes to ensure compliance.
Provide a consistent, courteous client-service experience while conducting transactions, identifying client needs, handling teller transactions as needed, greeting clients, and helping them navigate the branch.
Perform other duties as assigned, including teller transactions.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on the position and division, defined benefit pension plan, restricted stock units, and/or deferred compensation plan