Relationship Banker II / Sr. Relationship Banker

Cathay Bank•Arcadia, CA

About The Position

Cathay Bank is hiring a Relationship Banker II or Senior Relationship Banker. The role primarily focuses on opening new accounts, cross-selling bank products and services, referring customers to other areas of the bank, and resolving customer service issues. As needed, the banker processes teller transactions and provides operational support, maintaining accuracy and efficiency while delivering a professional customer experience. The role follows banking regulations and security procedures to protect customers and minimize risk to the bank. The position includes new-account procedures for all bank products and services; answering inquiries and recommending financial solutions; account maintenance and other customer-service tasks; and maintaining the confidentiality of customer and bank information. The banker identifies sales opportunities, builds customer relationships, supports branch promotions, and communicates with bank partners to make appropriate referrals. Operational duties include deposits and withdrawals, teller drawer balancing, outgoing wires, safe deposit box services, ATM balancing, and reporting suspicious or fraudulent activity as required. The position may offer optional Mortgage Loan Originator status for originating mortgage loans. Candidates must have or be eligible for registration under the Nationwide Multistate Licensing System & Registry (NMLS). The role may require commuting for business needs and working weekends or extended hours when required.

Requirements

1–2 years of cash-handling, retail customer-service, or sales experience.
Motivation to provide excellent customer service and help customers achieve their financial goals.
PC literacy and typing proficiency.
Strong attention to detail and organizational skills; ability to multitask, work under pressure, and follow through on commitments.
Excellent interpersonal, listening, and communication skills, including the ability to engage and educate customers, ask open-ended questions, and build trust and lasting relationships.
Ability to assess customer needs, provide appropriate solutions or recommendations, and optimize sales opportunities with new and existing customers.
Ability to work independently and as part of a team.
Ability to give and receive feedback to improve skills and job knowledge.
Ability to work weekends and extended hours as required by business demands.
Ability and willingness to commute as required for business needs.
For optional Mortgage Loan Originator status, must possess an active NMLS registration or be eligible for registration.

Nice To Haves

College degree in business, accounting, or finance.
Banking experience.
At least 1 year of new-account, sales, or relevant banking experience.
Experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint, and Outlook.
Bilingual English/Chinese (Mandarin or Cantonese).

Responsibilities

Open new accounts and perform account-opening procedures for all bank products and services.
Answer customer inquiries, recommend appropriate financial solutions, and help resolve problems.
Perform account maintenance, including check orders, address changes, return mail processing, and signature-card updates.
Protect the confidentiality of customer information and bank proprietary information.
Identify opportunities to cross-sell bank products and services and support customers’ financial goals.
Provide personalized service, maintain customer contact, build relationships, and support customer retention.
Communicate with bank business partners and make appropriate referrals, including to financial advisors, mortgage loan originators, and commercial lenders.
Support branch new-business promotions.
Process deposits and withdrawals, balance teller cash drawers, and process outgoing wires.
Perform safe deposit box services, including entry, opening, and maintenance.
Assist with ATM balancing and customer problem resolution.
Detect and report fraudulent or suspicious activity and complete required BSA, Currency Transaction, or Monetary Instrument reporting.