Relationship Banker II / Sr. Relationship Banker

Cathay Bank•Seattle, WA

About The Position

The Relationship Banker II / Senior Relationship Banker is responsible primarily for opening new accounts, cross-selling bank products and services, referring customers to other areas of the bank as appropriate, and resolving customer service issues. As needed, the banker processes teller transactions and provides operational support. The role requires accurate and efficient transaction processing, a professional and exceptional customer experience, and compliance with regulations and bank security procedures to protect customers and minimize risk. The role includes completing new account procedures for all bank products and services; answering customer inquiries; recommending financial solutions; and handling account maintenance and other customer service requests. The banker builds customer relationships, supports retention, identifies sales opportunities, and refers customers to appropriate bank partners. Operational work includes deposits, withdrawals, wire processing, safe deposit box functions, cash drawer balancing, ATM balancing, and reporting suspicious or fraudulent activity as required. The position may be eligible for incentive compensation. Cathay Bank offers full-time employees a benefits package that includes medical, dental, vision, life and long-term disability insurance, flexible spending accounts, a health savings account with company contributions, voluntary coverages, and a 401(k).

Requirements

1–2 years of cash handling, retail customer service, or sales experience.
Motivation to provide excellent customer service and help customers achieve their financial goals.
PC literacy and typing proficiency.
Strong attention to detail and organizational skills, with the ability to multitask, work under pressure, and follow through on commitments.
Excellent interpersonal, listening, and communication skills, including the ability to engage customers, ask open-ended questions, build trust, and establish lasting relationships.
Ability to assess customer needs, provide suitable solutions or recommendations, and optimize sales opportunities with new and existing customers.
Ability to work independently and as part of a team.
Ability to give and receive feedback to improve skills and job knowledge.
Ability to work weekends and extended hours as required by business demands.
Ability and willingness to commute as required for business needs.

Nice To Haves

College degree in business, accounting, or finance.
Banking experience.
At least one year of new accounts, sales, or relevant banking experience.
Experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint, and Outlook.
Bilingual English and Chinese (Mandarin or Cantonese).
Optional Mortgage Loan Originator status; must have active registration or be eligible for registration under the Nationwide Licensing System & Registry (NMLS).

Responsibilities

Open new accounts and complete procedures for all bank products and services.
Answer customer inquiries, recommend appropriate financial solutions, and assist with problem resolution.
Perform account maintenance and customer service tasks, including check orders, address changes, return mail processing, and signature card updates.
Protect confidential customer and proprietary bank information.
Identify opportunities to cross-sell products and services and help customers meet their financial goals.
Provide personalized service and maintain customer contact to expand relationships and support retention.
Communicate with bank business partners and make appropriate referrals, including to financial advisors, mortgage loan originators, and commercial lenders.
Support branch new-business promotions.
Process deposits, withdrawals, and outgoing wires.
Reconcile and balance the teller cash drawer and assist with ATM balancing.
Perform safe deposit box functions, including entry, opening, and maintenance.
Detect and report fraudulent or suspicious activity, completing required BSA reports, Currency Transaction Reports, or Monetary Instrument Reports.
Process teller transactions and provide operational support as needed.