Bilingual Spanish Relationship Banker- Rockville MD

M&T Bank•Rockville, MD

2d•Onsite

About The Position

The Relationship Banker specializes in the branch customer experience for retail and business customers, including lobby management, servicing, and sales interactions. The role identifies customer needs through the bank’s retail sales process, provides proactive basic sales solutions, and refers complex needs to the appropriate team member or partner. It is a focal point for branch sales, service, and referral opportunities and helps drive customer flow, meet branch goals, grow business, and manage risk.

Requirements

Fluency in Spanish and English, both verbally and in writing; proficiency is determined through an assessment.
Demonstrated experience in branch banking and relationship-based retail banking.
High school diploma or GED and at least 2 years of proven retail sales, call center, customer service, and/or telesales experience, or a high school diploma or GED and at least 1 year of proven proactive sales experience.
Strong verbal communication and interpersonal skills.
Proven ability to provide exceptional customer service.
Well-organized, with time-management and prioritization skills.
Demonstrated knowledge of financial-services products.
Ability to communicate tactfully and diplomatically with internal and external customers.
Proficiency with internet user-level technology.
Ability to stand for long periods.
Ability to use hands and fingers for prolonged periods.
Ability to lift objects weighing 5 to 30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.
Ability to use a fax, telephone system, copier, and other communication tools.

Nice To Haves

Strong leadership qualities.
Associate degree.
Notary public license.
Bilingual ability based on branch needs.

Responsibilities

Manage customer relationships through customer assessments, profiling for sales opportunities, account opening, and lead-focused outbound calls.
Follow the sales process, including profile and pre-call planning, outreach, appointment preparation, customer interactions, and follow-up.
Observe risk-management requirements, including audits, fraud prevention, Know Your Customer (KYC), and Customer Identification Program (CIP) requirements.
Research customer profiles to identify ways to add value to banking relationships and transition into discussions about customers’ financial goals.
Identify customer financial needs and present appropriate products and services, working with internal business partners as needed.
Proactively contact clients by email or phone to follow up and explain relevant products and services.
Onboard new customers through outreach, regardless of the account-opening channel or the individual who opened the account.
Build trust with existing clients through regular proactive outreach.
Schedule appointments for the following week and hold appointments each week.
Prepare for scheduled appointments and sales interactions using pre-call plans.
Meet and maintain registration requirements under the Federal SAFE Act.
Perform customer-servicing interactions.
Follow applicable compliance and operational-risk controls and company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and addressing applicable issues raised by external regulators.
Stay current on operational, product, and system changes and enhancements, and make sound risk-management decisions to help prevent losses and reduce fraud.
Complete other related duties as assigned.