Relationship Banker-Johnston

BankNewport•Johnston, RI

10d•Onsite

About The Position

Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding. So, if you’re looking for a great professional opportunity, know that BankNewport will empower and invest in you. At BankNewport, retail banking is about more than transactions—it’s about relationships. We’re looking for passionate, people‑focused professionals who enjoy helping customers reach their goals while growing their own careers. If you thrive in a collaborative environment, value community connection, and take pride in delivering exceptional service, you’ll feel right at home here. People First—Always We believe great banking starts with genuine relationships, both with our customers and our teammates. Career Growth Without the Corporate Feel Learn, grow, and advance with support, training, and leaders who are invested in your success. Local Impact, Real Connections Serve customers you may already know—neighbors, local business owners, and community partners. A Team That Has Your Back Collaboration, respect, and shared goals define how we work together every day. Stability You Can Trust Join a well‑established, respected financial institution with a strong future. As a Senior Relationship Banker, you’ll be the friendly and trusted resource our customers rely on. You’ll build meaningful relationships, understand individual financial needs, and connect people with solutions that help them move forward—whether that’s opening accounts, exploring lending options, or simply answering questions with confidence and care.

Requirements

1-2 year experience as a teller, banker, or equivalent retail sales or banking experience required; customer service experience and needs-based banking sales preferred.
At least 6 months cash handling experience.
Must be proficient with technology and digital banking services; Microsoft Office, specifically word and excel and possess familiarity with technical devices including tablets and smartphones.
Must have excellent customer service, communications, problem solving and organizational skills.
Must be able to handle multiple tasks simultaneously.
Must be a team player.

Nice To Haves

customer service experience and needs-based banking sales preferred

Responsibilities

Provides a best-in-class customer experience by accurately processing transactions and new account openings in a timely and professional manner.
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.
Proactively conducts financial conversations with customers to identify banking needs. Uses discovery techniques to match needs with BankNewport solutions.
Meet individual and branch sales goals by maximizing each customer interaction and through proactive prospecting activities such as reviewing customer profiles, outbound calling, and community activities. Fully understands and participates in the Retail Incentive Plan.
Markets a full range of consumer and small business banking services to existing customers and prospects.
Opens consumer & small business accounts, originates and closes loans, performs maintenance changes to existing accounts, answers customer questions and resolves account related problems.
Fully adopt and utilize the customer relationship management system and on-boarding process to provide exceptional internal & external customer experiences.
Demonstrates ownership of any customer problem or request by utilizing available resources and following up to ensure effective resolution and customer satisfaction.
Demonstrates expert Digital Banking knowledge and proficiency. Advise customers on all bank delivery channels and services such as ATM/PTM functionality and digital banking services including mobile banking, bill pay, Zelle, and other services.
Adhere to all bank policies and procedures, audit, regulatory and security guidelines.
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to internal and external customers.
A Relationship Banker may be asked to fulfill certain supervisory responsibilities by the Branch Manager and/or Assistant Manager. These responsibilities include – opening and closing the branch, vault cash, performing quarterly audits, supervisor overrides, and service charge reversals.
Processes and settles ATM work or Vault cash as needed.
Provides flexibility of coverage during branch hours of operation and at other branches as needed.
Must attend and successfully complete trainings related to position.
Performs related and unrelated duties as may be needed.
If selected, candidates must meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and aquiring a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).