Relationship Banker

Powell Valley National Bank•Abingdon, VA

10d•Onsite

About The Position

Powell Valley National Bank is looking to fill a full-time relationship banker position. The full-time relationship banker position is responsible for providing a best in class customer experience while processing transactions and servicing existing and potential customers. The position is FULL-TIME and 40 hours per week. The position will be filled for Powell Valley National Bank's Abingdon, VA Office.

Requirements

High school diploma or equivalency required

Nice To Haves

Banking or financial services experience preferred
Previous cash handling experience preferred

Responsibilities

Provide excellent customer service and responsible for customer service duties and relationship management
Perform basic customer and cash transactions
Balance cash each day
Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA and AML policies and procedures
Identify risk and escalate concerns through proper channels
Develop and maintain knowledge of all bank products and services, including other lines of business
Ability to learn and adapt to changing digital and ecommerce channels to provide customer support and education
Serve as contact for customer problem resolution regarding deposit, ecommerce, and other products and services including account opening and account maintenance
Being available to travel to any branch location for support as requested by management
Assisting with the opening/closing of the branch office, as necessary
Resolving and following-up on customer complaints and issues to provide and ensure the highest quality service
Attending seminars and meetings as requested by management
Possessing excellent communication skills with co-workers, subordinates and customers
Assisting in any special projects or other assignments as requested by Branch Operations team
Perform complex branch operational duties as assigned
Other duties as required and assigned