Relationship Banker I (US) - Johnston, RI

TD•Johnston, RI

12d•$23 - $29•Onsite

About The Position

The Relationship Banker I serves as a customer liaison, using financial expertise and consultative advice to help customers identify banking solutions that support their needs and financial goals. The role contributes to business growth by identifying suitable TD products and services and helping customers optimize their relationship with the bank. It requires knowledge of the product suite, services, and routine transactions, along with the ability to assess customer needs, make recommendations, resolve issues, and refer customers to appropriate colleagues or partners. The position delivers customer service and advice through in-person interactions, customer outreach, and use of relationship-management tools. It may include teller transactions, customer-flow coordination, conversations about loan products, and facilitating application intake. The role also supports store operations, operational controls, compliance, and team development. An active NMLS registration is required. The position is based in Johnston, Rhode Island, and is listed for 40 hours.

Requirements

High school diploma or GED.
At least 1 year of experience working with customers and/or in sales, or equivalent experience demonstrated through volunteering, education, or military experience.
Must complete teller training upon hire to perform customer transactions.
Ability to organize and manage multiple tasks in a fast-paced environment.
Strong communication skills, including the ability to communicate concisely, clearly, and consistently.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Sound judgment and effective problem-solving skills.
Proficiency in Microsoft Office.
Must maintain an active NMLS registration status and be eligible for registration as a registered mortgage loan originator.
Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government-agency findings.

Nice To Haves

Teller experience.
Ability to engage customers in conversations while educating them about products and services.
Notary license.

Responsibilities

Build and nurture customer relationships by listening to needs, identifying additional needs, and recommending appropriate banking solutions or referrals.
Educate customers about products, services, product features, benefits, and self-service and digital banking options.
Use customer relationship-management tools to conduct assessments, identify solutions, and support lead-focused outbound sales activities.
Resolve customer issues, errors, and problems independently when appropriate, escalating when necessary.
Participate in customer outreach, servicing, and advice activities, including conversations about loan products and facilitating application intake.
Coordinate customer flow in the lobby, welcome customers, identify initial needs, and guide them appropriately.
May perform teller transactions such as check cashing, deposits, transfers, and withdrawals while following fraud-mitigation measures and operational procedures.
Support compliance with company policies and applicable regulations, including the Bank Secrecy Act and Patriot Act; complete accurate documentation and due diligence, and escalate non-standard or high-risk activity.
Support daily store operations and operational excellence by following risk and control policies and procedures.
Participate as a team member, communicate relevant updates, share knowledge, collaborate with partner bankers, and make effective referrals.
Use coaching and feedback to improve performance, develop skills, and contribute to a positive, inclusive work environment.
Maintain active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS).