Relationship Banker 1 - Walmart - Baldwin Park, CA (35 hrs) - Bilingual Spanish and English

U.S. Bank•Baldwin Park, CA

12d•$23 - $31•Onsite

About The Position

Relationship Bankers build relationships with customers through face-to-face engagement and provide counsel based on customers’ banking needs. They establish trust by assessing needs, obtaining and processing customer and account information, educating clients about deposit and loan products and services, and recommending financial solutions aligned with customers’ goals. The role also includes originating and closing consumer loans, opening accounts, and opening and/or closing the branch. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. The required registration process includes criminal background and credit checks. Failure to meet or maintain registration requirements may result in withdrawal of an offer or termination of employment. The role is based at a U.S. Bank location for all scheduled workdays. The position is listed at 35 hours and requires business-level Spanish and English. The stated pay range is $23.08–$31.25.

Requirements

High school diploma or equivalent.
Typically, a minimum of four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
Business-level ability to read, write, and speak Spanish and English.
Must complete and maintain the required NMLS registration, including satisfactory criminal background and credit checks.
Work from a U.S. Bank location on all scheduled workdays.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ true needs while applying a digital-first mindset.
Advanced proficiency in making appropriate recommendations that address customer needs proactively and reactively.
Financial services industry experience preferred.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up, asking questions, and learning about financial needs and banking-channel preferences.
Identify solutions for new and existing clients by engaging and communicating effectively with them.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services to help meet their financial needs.
Use available resources and technologies to optimize the client experience and provide accurate, operationally excellent service.
Originate and close consumer loans.
Open and/or close the branch.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour per 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.