Bilingual Relationship Banker- Spanish 1 - Aurora Meijer

U.S. Bank•Aurora, IL

5d•Onsite

About The Position

U.S. Bank Relationship Bankers build customer relationships through in-person, appointment-based, and virtual engagement, using a digital-first mindset to provide financial guidance. They assess customers’ banking needs, gather and process customer and account information, explain deposit and loan products and services, and recommend solutions suited to each customer’s goals. The role requires business-level proficiency in reading, writing, and speaking both Spanish and English. Relationship Bankers open consumer and business accounts, complete service requests, submit credit applications, and process basic transactions. They maintain knowledge of consumer and business banking products, services, digital tools, and branch procedures; educate customers on digital and self-service options; and work with branch colleagues and partners to deliver accurate, effective service. The position requires NMLS registration under the S.A.F.E. Act and Regulation Z, including the associated criminal background and credit checks. The role requires working from a U.S. Bank location for all scheduled work days.

Requirements

High school diploma or equivalent.
Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Business-level proficiency in reading, writing, and speaking Spanish and English.
Obtain and maintain the required NMLS registration under the S.A.F.E. Act and Regulation Z, including satisfactory criminal background and credit checks.

Nice To Haves

Proven ability to build and foster customer relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with customers.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ true needs while using a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customers’ needs reactively and proactively.
Experience in the financial services industry.

Responsibilities

Build and foster customer relationships through proactive outreach, follow-up, questions, and attention to customers’ financial needs and banking-channel preferences.
Engage and communicate effectively with customers to identify solutions for new and existing clients.
Assess customers’ banking needs, obtain and process customer and account information, and recommend relevant deposit and loan products and services.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent customer experience, including greeting customers and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve customers.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate customers about emerging digital products and self-service technologies.
Use available resources and technologies to optimize the customer experience and deliver accurate, operationally excellent service.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase program.
Pension.