Relationship Banker- Stockton Area

Bank of America • Stockton, CA

4d • $25 - $27 • Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better through client connections and responsible growth. The role engages clients in the financial center lobby, educates them about and assists with self-service options such as mobile banking, online banking, and ATMs, and accurately processes cash transactions when needed. Through in-depth conversations, the Relationship Banker learns about clients’ financial and life priorities and connects them with solutions that support their goals.

This position is open across the Stockton market. The specific financial center assignment is based on business needs. New hires train at one financial center and may subsequently be assigned to another location within a reasonable commuting distance of home, as permitted by applicable law. Bank of America supports an in-office culture, with expectations and flexibility based on role responsibilities and business needs.

The role is a first-shift position scheduled for 40 hours per week. Weekend and/or extended hours may be required, and the employee may be scheduled at any financial center within a reasonable distance. The role is benefits eligible and pays $25.00–$26.77 per hour, with offers based on experience, education, and skill set. Compensation is base salary and is not incentive eligible.

Requirements

• High school diploma, GED, secondary school education, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results and clients’ best interests.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to improve clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective, confident communication and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on simple banking transactions through self-service technologies, such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills to meet clients’ needs.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Efficient time and capacity management, with a focus on results and clients’ best interests.
• Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
• Must satisfy applicable FDIC restrictions or prohibitions relating to specified criminal history.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate’s degree, such as in business management, business administration, or finance.
• Skills in adaptability, business acumen, customer and client focus, oral communication, problem solving, account management, client experience branding, client management, client solutions advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Responsibilities

• Engage clients in the lobby and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
• Accurately and efficiently process cash transactions for clients as needed.
• Conduct in-depth conversations to understand clients’ financial and life priorities and connect them to solutions that meet their financial goals.
• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, acting in clients’ and the bank’s best interests and complying with applicable laws and regulations.
• Build business knowledge and a professional network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

Benefits

• Benefits eligibility
• Paid time off
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness
• Resources and support for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED