Relationship Banker/Sr. Relationship Banker - Harrisburg Area

Truist Bank•Lower Swatara Township, PA

About The Position

Responsible for providing an industry-leading client service experience in person and by phone by developing and expanding new and existing client relationships. Provides financial solutions based on consultative conversations and refers clients to other business partners for additional opportunities. The role is cross-trained to perform teller duties as needed. The banker handles client maintenance requests and problem resolution, supports deposit, credit, convenience, and other product sales, and works toward individual and branch service and sales targets. The role includes identifying client needs, referring complex needs to internal specialists, advising on consumer lending options, taking loan applications, and completing teller transactions. The banker participates in Truist Retail Community Bank Leadership Routines and ongoing sales, service, and product training, while following operational controls, procedures, and risk-management policies. The position is regular, requires English fluency, and is listed as first shift. It may require weekend or extended hours, temporary travel or locale changes to support staffing, and occasional overnight travel. Eligible regular teammates working at least 20 hours per week may receive benefits, with specific eligibility depending on position and division.

Requirements

High school diploma or equivalent education.
At least 2 years of client sales and service experience.
Experience sourcing and prospecting for new clients and building client relationships.
Excellent interpersonal and communication skills and a desire to interact with clients and prospects.
Proficiency with basic computer applications, such as Microsoft Office.
Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment, including applicable registration and NMLS background check requirements, and meet ongoing regulatory requirements.
Ability to multitask under time constraints.
Ability to travel for temporary staffing needs, including temporary assignment or locale changes.
Ability to work weekends and/or extended hours; occasional travel and overnight stays may be required.

Nice To Haves

Associate’s degree or higher.
Demonstrated ability to handle multiple priorities under time constraints.
Excellent verbal and written communication skills.
Ability to respond professionally while maintaining a high level of service quality.
Experience discussing, recommending, and selling deposit, credit, and retirement products to consumer and small-business clients.
Demonstrated ability to meet or exceed sales goals.
General understanding of bank operations, policies, and procedures.

Responsibilities

Provide courteous, industry-leading client service in person and by phone.
Develop, expand, and retain client relationships through consultative conversations and referrals.
Handle routine client maintenance requests, resolve problems, and support sales of deposit, credit, convenience, and other products and services.
Contribute to individual and branch client-service and sales targets.
Refer complex client needs and financial goals to internal specialists.
Participate in Truist Retail Community Bank Leadership Routines and attend relevant sales, service, and product knowledge training.
Advise clients on consumer lending options and take loan applications.
Follow internal controls, operational procedures, risk-management policies, and current guidelines.
Perform teller transactions as needed and help greet clients and guide them through the branch.
Travel as needed to accommodate temporary staffing requirements.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division