Relationship Banker - Westminster Financial Center

Bank of America•Westminster, CO

7d•$25 - $27•Onsite

About The Position

At Bank of America, the Relationship Banker supports the company’s purpose of helping make financial lives better through every connection and contributes to Responsible Growth. The bank emphasizes an inclusive, caring workplace, career development, teammate wellness, and an in-office culture that supports collaboration and engagement, with flexibility based on role responsibilities and business needs. The role engages clients in the financial center lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently when needed. Through in-depth conversations, the Relationship Banker learns about clients’ financial and life priorities and connects them with solutions that support their financial goals. The position is based at the Westminster Banking Center in Westminster, Maryland, works first shift for 40 hours per week, and requires availability for weekends and/or extended hours, potentially at another nearby financial center.

Requirements

High school diploma, GED, secondary school, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective, confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently and focus on results while acting in clients’ best interests.
Availability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, doing what is right for clients and the bank and complying with applicable laws and regulations.
Build business knowledge and a professional network by partnering with experts in small business, lending, and investments.
Effectively manage financial center traffic, appointments, and outbound calls.
Drive the client experience.
Manage cash responsibilities.
Engage lobby clients and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
Process client cash transactions accurately and efficiently as needed.
Have in-depth conversations with clients about their financial and life priorities and connect them to solutions that meet their financial goals.