Relationship Banker - Maryland North Market

Bank of America•Baltimore, MD

2d•$25 - $27•Onsite

About The Position

At Bank of America, the Relationship Banker helps clients with their financial needs while supporting the bank’s Responsible Growth purpose and client-focused culture. The role is based in a financial center and involves engaging clients in the lobby, educating them about self-service resources, and assisting with transactions. The banker processes cash transactions accurately and efficiently as needed, learns about clients’ financial and life priorities, and connects them with suitable solutions to support their financial goals. The role also involves managing financial center traffic, appointments, and outbound calls; building relationships with clients; and partnering with specialists in small business, lending, and investments. The position requires following established processes and regulations, managing cash responsibilities, and delivering a strong client experience. Bank of America describes its work culture as in-office, with role-specific flexibility based on responsibilities and business needs. The role is 40 hours per week, on first shift, and may require weekend or extended-hour work and assignment to a nearby financial center.

Requirements

High school diploma, GED, secondary school qualification, or equivalent.
Strong work ethic and results focus, with a commitment to acting in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Commitment and drive to deliver experiences that improve clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective, confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Ability to educate clients on conducting simple banking transactions through self-service technologies, such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to work weekends and/or extended hours, which may include being scheduled at a financial center within a reasonable distance.
Skills listed: adaptability, business acumen, customer and client focus, oral communications, problem solving, account management, client experience branding, client management, client solutions advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Engage clients in the lobby and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
Accurately and efficiently process cash transactions for clients as needed.
Hold in-depth conversations to understand clients’ financial and life priorities and connect them to solutions that support their financial goals.
Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, acting in clients’ and the bank’s best interests and complying with applicable laws and regulations.
Partner with experts in small business, lending, and investments to grow business knowledge and networks.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.